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Backup and Recovery 10 not accepting key

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I have just uninstalled and I am attempting to reinstall Acronis Backup and Recovery 10 for Windows with Universal restore. I have downloaded the installer from my login on the acronis website and then tried to used the serial numbers/license key associated with the download, but the next button on the installer remains greyed out and I cannot continue with the install?

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Hello David,

please check if you are using the right installation file; note that there are standalone and advanced versions and they have different installation files.

Thank you.

Hi

I have downloaded the installer from the my products section of the website that is linked to the keys I am trying to use

Hello David,

could you please send me a screenshot?

Thank you.