Backup Consistently Fails to Start

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 7
Comments: 10

I keep getting the following error every time I launch a full backup...

Task 'Full backup' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397e28
Fields: $module : C:\Applications\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 14
Module: 64
LineInfo: 97675718d2b52d17
Fields: path : file:R:\Acronis\6820S\, $module : C:\Program Files\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe
Message: Failed to open the backup location.
--------------------
Error code: 7
Module: 4
LineInfo: f35f747b3b21fb14
Fields: function : FindFirstFileW, filename : \\?\R:\Acronis\6820S\*
Message: Error occurred while opening the file.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942403
Message: The system cannot find the path specified
--------------------'.

My personal vault location is a mapped drive...R:\Acronis\6820S. The account used for the plan's credentials does have full access to the vault. Any ideas what's going on?

Thanks.

-Steve

Sun, 07/04/2010 - 15:58
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Steven!

Thank you for finding time to open the thread regarding this issue! I completely understand your concern and will be glad to help you.

Most likely the issue happened due to it cannot follow the path specified. Could you please try UNC path instead of using is as mapped drive? 

You can find more details about it in this KB article.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Tue, 07/06/2010 - 15:29