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Backup error

Thread needs solution

Acronis Backup and Recovery 10

Every few days acronis shows this in the event log.

Task Manager is about to reboot. (module 144 (0x900005)

Then

No reports from task 'Full backup' that has to be completed after the machine restart.
Additional info:
--------------------
Error code: 26
Module: 144
LineInfo: 5ee2c4bb8ba0494e
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: No reports from task 'Full backup' that has to be completed after the machine restart.
--------------------

Then

Task 'Full backup' failed: 'No reports from task 'Full backup' that has to be completed after the machine restart.
Additional info:
--------------------
Error code: 26
Module: 144
LineInfo: 5ee2c4bb8ba0494e
Fields:
Message: No reports from task 'Full backup' that has to be completed after the machine restart.
--------------------'.

Then

Failed to deserialize the task results due to empty data.
Additional info:
--------------------
Error code: 27
Module: 144
LineInfo: c78655d32854170b
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Failed to deserialize the task results due to empty data.
--------------------

Which causes the backup to fail, it is slowly happening more and more often, i have tried searching the forums regarding this message but have found very little.

0 Users found this helpful

Acronis Backup and Recovery 10

I am using windows 2008 R2 64 bit server in a DELL Power edge T420 Server

Yesterday only i installed and tried to take the backup for 1st time backup was sucessfull and while i am trying to recover acronis shows this in the event log.

Task Manager is about to reboot. (module 144 (0x900005)

Then

No reports from task 'Full backup' that has to be completed after the machine restart.
Additional info:
--------------------
Error code: 26
Module: 144
LineInfo: 5ee2c4bb8ba0494e
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: No reports from task 'Full backup' that has to be completed after the machine restart.
--------------------

Then

Task 'Full backup' failed: 'No reports from task 'Full backup' that has to be completed after the machine restart.
Additional info:
--------------------
Error code: 26
Module: 144
LineInfo: 5ee2c4bb8ba0494e
Fields:
Message: No reports from task 'Full backup' that has to be completed after the machine restart.
--------------------'.

Then

Failed to deserialize the task results due to empty data.
Additional info:
--------------------
Error code: 27
Module: 144
LineInfo: c78655d32854170b
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Failed to deserialize the task results due to empty data.
--------------------
Can any one sugesst?

Hello Joseph Finnegan, Saravanakumar E,

thank you for your postings.

Please update Acronis Backup and Recovery 10 to the latest build 13762.

The issue you've faced was reported in the early builds of Acronis Backup and Recovery 10, but the fix is present in the last builds.

Thank you.

Dear Anna,

I just stumbled across this post while looking for a solution for the exact same problem, albeit on Acronis 11 build 11.0.17311.

The chronology of events and the messages are exactly identical to the case above.

Could you please advise if the solution could be related to build version and any suggestions for a smooth recovery would be greatly appreciated.

Thank You,
B/R,
Sreeduth