Backup Failed - Need Help

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 2

I am a new user of Acronis Backup & Recovery 11, and previously I just purchased the software with 6 licenses.
I have 6 windows server to backup (all Windows 2003 Server Standard). Installation has been completed without any issue since it is just a straight-forward process. I am backing up all servers to a single storage node over the LAN.
4 of the servers resides in the same domain as the backup server, and all backup jobs associated with these 4 servers were fine. However, another 2 servers which resides in the different domain were having some issues.
FYI, all 6 servers are in the same ip address range.

Appreciate if somebody can help me in troubleshooting this issue, and maybe pin-point to me whee to start.

Thanks very much.
Cheers,
NIK

Below are the error message:
=====================
ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dd9e
Fields: $module : agent_protection_addon_vs
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 17
Module: 161
LineInfo: cbaf98c283a3b031
Fields: IsReturnCode : 1, $module : disk_bundle_vs
Message: Failed to connect to the storage node.
--------------------
Error code: 17
Module: 161
LineInfo: cbaf98c283a3b031
Fields: host : ris-bck.refinery.net, $module : disk_bundle_vs
Message: Failed to connect to the storage node.
--------------------
Error code: 3
Module: 173
LineInfo: 67e2725e54112c8e
Fields: $module : disk_bundle_vs
Message:
--------------------
Error code: 17
Module: 173
LineInfo: 1c13eceb38328993
Fields: ServiceID : 34, $module : service_process_vs
Message: Failed to connect to service 'ASN'. Destination host 'ris-bck.refinery.net' is unreachable.
--------------------

Wed, 11/21/2012 - 04:24
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Nik Mohd Nazif Nik Wan,

Welcome to our forum. I am happy to assist you.

In order to get access to the other domain, you have to specify the domain admin from your destination domain. You should use the domain\user notation in every login and user credential window. In addition, you should use IP addresses or FQDN names of your Acronis Storage Node or Acronis Management Server.

Find complete documentation in this online help.

Please let me know if you have additional questions.

Thank you.

Thu, 11/22/2012 - 10:09
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