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Backup Failing

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I have the trial version of Backup and Restore for Servers. I get the following errors - please assist

The activity has been cancelled.
Additional info:
--------------------
Error code: 50
Module: 309
LineInfo: 8d165e86fb81958f
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: The activity has been cancelled.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819606
Fields: TraceLevel : 1, $module : C:\Program Files (x86)\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 143
LineInfo: 1cd98aae889424f4
Fields: IsReturnCode : 1
Message: The running task has been canceled.

0 Users found this helpful

Hello IT,

Thank you for posting and welcome to the Forum.

I am sorry for the issue that you experienced and unfortunately without additional logs it is not clear what causes this issue.

Please contact our Support team via chat to address this problem. Please include the following report.

If there is anything else we can do for you, please let me know.

Thank you.

From my experiences with this error, if you are backing up windows XP (and possibly server 2003) based machines, a user logging off of the computer will sometimes cancel the backup, and generate this error.