Backup failing - "paused for unknown reason"

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

I'm getting consistent backup failures. Even when the backup completes it's taking far longer than I'm used to with prior versions of the Acronis backup products. The software is running on Windows 7 64-bit with 4 GB or RAM and the volumes being backed up.

I've seen, what seem to be, similar issues in other posts but nothing directly on point.

The product and version is: Acronis Backup and Recovery 10 (build 10.0.11345).

The following error appears in the log:

Type: Error
Date and time: 2/25/2010 07:26:12
Backup plan: Backup 1/20/2010 12:33:28
Task: Daily backup
Code: 66,038(0x101F6)
Module: 1
Owner:
Message:
Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
Tag: 0xDF81DA2C74EC508E
Failed to set snapshot bitmap.

Error code: 0x10C44E
blocks = 251 (0xFB)
Tag: 0x14181C22EF45ADB8
Not locked.

Error code: 0x9
code = 3,758,096,392 (0xE0000008)
Tag: 0xABF5B651C7D88E41

Any help would be appreciated. I'm used to being able to depend on Acronis backup actually working and if the prior version worked on Windows 7 I'd revert to it in a heartbeat.

Thu, 02/25/2010 - 19:33
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello John Schmid,

Thank you for posting. I will definitely help you with this.

At the moment it is not clear why this issue is occurring. Can you please check the default backup options when you are creating a backup plan, look for  Volume Shadow Copy Service and check if it is enabled when your backup fails. If it is, can you disable this option and restart the backup. Does the backup fail with the same or different error message?

If the backup runs successfully without Volume Shadow Copy Service enabled, I suggest to apply the solution from this article, then try to re-run the backup with Volume Shadow Copy Service enabled.

If the error message is the same when creating a backup with Volume Shadow Copy Service disabled, I would recommend checking this Knowledge Base article and increase the default relative size as well as change the storage path of the file.

For your convenience, I have attached a screenshot of the Volume Shadow Copy Service option so that you can locate it easier.

If none of the solutions work, can you please submit a support request with this report, let me know of the case number so that I can assist you.

Please let me know if you have additional questions.

Thank you.

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Fri, 02/26/2010 - 20:37
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hello,

VSS was not enabled and the backup isn't failing all the time but it fails often enough to concern me.

Using Echo Workstation I can't remember when I had a backup failure while with B&R 10 I get failures several times a month.

I did have "multi-volume snapshots" enabled. I'll try disabling that since it's not really necessary for this workstation.

Thu, 03/04/2010 - 21:16
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello John Schmid,

Thank you for replying.

I am very sorry about the failed backups, I would like to help you with this. As you mentioned, you get failures several times a month. Do all of these failures have the same error message?

Just in case, I would still recommend to download and apply the SnapApi update. It is currently version 512. I shall send you a private message with the unique download link that I will generate for you.

Please let me know if you continue running into issues or have any other questions.

Thank you.

Fri, 03/05/2010 - 14:32
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.