Backup failt

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Posts: 1
Comments: 0

Hi,

Hardware I3 16 GByte Ram Windows7 Pro Hard Disk 1TB.
External USB Drive 2 TB
Eror Message:
Kann das Backup nicht fortsetzen. Es gibt nicht genügend freien Speicherplatz auf dem Laufwerk, auf dem sich die Snapshot-Cache-Datei befindet.
Fehlercode: 1057
Module: 1
LineInfo: ca351978e667906a
Felder: $module : disk_bundle_vs
Nachricht: Kann das Backup nicht fortsetzen. Es gibt nicht genügend freien Speicherplatz auf dem Laufwerk, auf dem sich die Snapshot-Cache-Datei befindet

The external hard disk has 1,8 TB free space.
The internal hard disk (1TB) is in use for 139 GByte. (840 GByte free space)
So I cann`t understand the errror Message there is not enough space.
The Workstation runs without VM ware.
This problem is some times.

Wed, 08/29/2012 - 10:51
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Posts: 7
Comments: 166

 Hello Klaus,

Thank you for posting. I will be happy to assist you with this issue.

The error message you provided states, that there is no free space on the partition, where the temporary snapshot file is created. Although you wrote, that the internal hard disk still has 840 GB free, you did not specify whether the system partition (by default) has enough free space.

Please follow the instructions from this KB article to check where your temporary snapshot storage resides and make sure that this partition has enough free space to save all the changes applied to the disk during backup.

In case if there is enough space on the partition but the issue still persists, please provide me with information about the content of the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\MMS\Configuration\Protection\Backup\SnapshotStorage and about the free space on the partition specified in this key. Additionally, please provide the build number for the product and attach the full error log.

Contact me if you need any additional help.

Thank you.

Thu, 08/30/2012 - 15:14
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