Backup hangs at 90% completion

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I am backing up a large 1.5TB iSCSI array to a 2TB USB drive. I have scheduled a weekly full backup which ends up, with maximum compression, being about 450GB, and daily differential backups which run between 35-50GB. The iSCSI array consists of several very large files which only change in composition but not size. Initially, in order to make this work, I had to increase the size of the temporary file in the registry from the default 20% to 75%. The version of Acronis B&R 10 we were running was build 12497.

These backups ran successfully for a number of weeks but suddenly started hanging at the 90% mark. When stopped the backup job would hang at "stopping" and the Acronis Scheduler service would also hang when I would reboot the server.

I thought that I had fixed the problem a few weeks ago by uninstalling build 12497 and downgrading to 12457. After rebuilding the jobs the tasks started completing successfully... until yesterday. The backup jobs are again hanging at the 90% completion mark.

Can anyone shed some light on this problem?

Thu, 01/20/2011 - 19:21
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello CHood!

Welcome to our Forum, we're glad to greet you here! I understand your concern, and will do my best to assist you.

I've checked all our internal resources, and found no mention of a known issue that would match your description. Thus the situation requires investigation. Could you please gather Acronis Info, submit a case with the information attached, and let us know it's number?

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thu, 01/20/2011 - 19:54
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have the same problem. Acronis Backup & Recover 10, Update 5, Build 10.0.13762.

When doing a FILE backup, hangs at 90% completion. It does not matter what set of files I am backing up.

The program is in a 'Running' state. Cannot stop or end the program - I have to kill processes.

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Mon, 01/21/2013 - 07:41