Backup not Working: "Die angeforderte Funktion wurde nicht gefunden"

Thread needs solution
administration@mkw.eu
Beginner
Posts: 2
Comments: 0

Due to a hard disk failure we recently had to reinstall our Acronis Management Server on our Windows Server 2008 R2 Box.
After installing Acronis Backup & Recovery 11 (Build 11.0.17437) and reimporting the License keys, I can register remote machines on the Management Server, but attemps to do a backup break off with the following error message:

--------------------
Details
--------------------
Typ: Fehler
Datum und Zeit: 04.03.2013 14:14:04
Backup-Plan: Backup 04.03.2013 12:32:32
Task: Einfaches Backup
Typ der verwalteten Einheit: Maschine
Verwaltete Einheit: NAME
Maschine: NAME
Code: 20.250.685(0x135003D)
Modul: 309
Besitzer:
Nachricht:
Befehl 'Backup' ist fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 61
Module: 309
LineInfo: 4a8728dc8a1c94f4
Felder: $module : service_process_vs
Nachricht: Befehl 'Backup' ist fehlgeschlagen.
--------------------
Fehlercode: 1
Module: 408
LineInfo: 9418a040040a4e4b
Felder: $module : disk_bundle_vs
Nachricht: Die Funktion ist nicht verfügbar.
--------------------
Fehlercode: 1
Module: 202
LineInfo: ec81f6265c05828b
Felder: IsReturnCode : 1, $module : mms_vs
Nachricht: Die angeforderte Funktion wurde nicht gefunden.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode

Ereignis-Code: 0x0135003D+0x01980001+0x00CA0001

--------------------

Any ideas what might cause this behaviour? I didn't change anything at all on the machine I want to backup.

Mon, 03/04/2013 - 14:20
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Posts: 31
Comments: 1272

Hello administration@mkw.eu,

Thank you for posting this question in our forum. I am happy to assist you. 

First I suggest to check if the client machines are added via name, FQDN or IP address to the Acronis Management Server. The message means, that it is not possible to find the client machine, defined in the backup plan.

Also please check at a small number of client machines, if they have assigned a valid license via Help -> About.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Tue, 03/26/2013 - 08:47
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