Backup plans and tasks is Invisible !!!

Thread needs solution
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Beginner
Posts: 5
Comments: 3

Latest build of ABR10 on all machines, 1 ADV SRV + 8 ADV WKS.

I Cannot add the server to physical machines, it gives "the machine has already been registered"

Deleting by machine name by Acronis vb script, Then readd the machine works, but the machine name doesn't appear and after a while it disappears again.

Trying to manage it locally, i can't go to Backup plans and tasks as the attached images shows, it just let me click on it, but shows nothing, re-installing the program didn't work.

This issue appears on 2 Machines.

Please Advice.

Attachment Size
1.jpg 74.85 KB
2.jpg 95.85 KB
3.jpg 78.12 KB
report.txt 130.58 KB
AcronisInfo.zip 12.56 MB
SysinfoOutput.zip 13.63 MB
Sun, 06/13/2010 - 13:07
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Mohammad Al-Qurashi,

Thank you for your post. I will be happy to assist you.

The issue is most probably caused by the corruption of files that let the AMS identify a specific machine.

I have found your case with the same issue and it has been escalated to our Expert team. Here is the solution that was offered:

1. Use this script to delete the required machines.

2. On the required machines please do the following:

 - Go to Start -> Run -> services.msс and stop all Acronis services.
 - Go to the following folder:
 -- Windows XP/2003: and Settings\All Users\Application Data\Acronis\BackupAndRecovery\
 -- Windows Vista/7/2008/2008 R2:
 - Delete MMS folder from there.
 - Go back to services.msc and start all Acronis services.

3. Re-add the required machines back to the AMS.

I would really appreciate if you can get back to me with an update.

Please let me know if you have additional questions.

Thank you.

Tue, 06/15/2010 - 19:57
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