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Backup & Recovery 10 in BartPE - Error creating function list from License Manager ?

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Hi,
i successfully created a BartPE with the latest Build of Backup & Recovery 10 in it (using the Acronis PlugIn).

When i try to start a Backup i will get the error message "Error creating function list from License Manager" (free translated form german message)
When i try to start the Disk Management Utility of B&E 10, it just says "loading.." but nothing happens.

Attached you can find the screenshots.

When i test the BartPE Disk in a virtual machine, it works. When i use the "real" machine, i get this troubles.

Any ideas ?

I considered about just upgrading to the current version, but 11.5 does not support BartPE anymore (is there a workaround) and 11.0 is no longer available.

regards
Andreas

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Hello Andreas Stransky,

Welcome to our forum and posting this question.

Did you use the export_license.bat to export the license key information for your BartPE media? You can find all steps creating a working BartPE media in this article from our knowledge base.

Please let me know if you have additional questions.

Thank you.

Hello Peter,

yes i did the export_license.bat. i followed the steps to the mentioned article. Also on the bartpe, the license keys are visible in the registry.

when i use the bartpe in a virtual machine, the B&R works well.

the issue i have is only on a "real machine" and it seems that B&R has some problems with reading disk content. Maybe the license error is also caused by this. Even when i start the integrated Partition manager (B&R "disk director light") it says "loading...."

so i wonder if there is some issue with reading disk information. But the A43 tool shows the disks properly...

regards

Andreas

Hello Andreas Stransky,

Thank you for your quick reply.

The used SnapAPI version in this bootable media depends on the installed build. If not already using the latest build, I suggest to upgrade to build 13762, which is the latest available build for Acronis Backup & Recovery 10.

Is there a special reason, why you are using BartPE media? What is the Linux based media doing? Can you boot the system and see your drives with the Linux bootable media?

Let me know if you need additional help please.

Thank you.

Hello Peter,

i am already using build 13762. The reason for using the BartPE is that we have also other tools on this BartPE (e.g PlugIn for Safeguard Easy), but they are currently deactivated for testing.

I tried this also with the old plugin of TrueImage 10, this one works well, no problems with disk access.

Perhaps changing to B&R 11 will solve the problem (11.5 has no BartPE Plugin), but i am afraid i can no longer buy an upgrade to 11.0 ?!?

regards
Andreas

Hello Andreas Stransky,

Thank you for your answer. I complete understand your problem.

You are right. In Acronis Backup & Recovery 11.5 there is no plug-in for BartPE. The usage of WinPE is much simpler and the demand for this BartPE plug-in was very low.

Therefore, I can only recommend the use of the Linux or WinPE bootable media.

If there is anything else, we can do for you, please let me know.

Thank you.