Backup & Recovery 10 Build 10.0.11345

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Our firm was a big user of Acronis but with the new build it is extremely difficult. Nothing but erros & confusion with the new software. Does anyone have any links or documentation that does more than tell me which each button does.

VERY UNHAPPY

Tue, 01/05/2010 - 16:37
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 18
Comments: 167

You would have thought they would have learned something seeing what happened to Vista wouldn't?

Tue, 01/05/2010 - 22:41
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 24
Comments: 26

Jean,

Why don't you downgrade the license key and keep using Acronis True Image Echo Workstation? This can be done for any ABR10 version, except for the standalone version, assuming this is what you used prior. Just so you know, kb 3175 is not available in the account, so if you need to downgrade your license, you must contact support. I have looked at the new software, but the old version is simple to install, configure and use, which works fine for our company. We have been downgrading ABR10AW keys since this product rollout.

Fri, 01/08/2010 - 02:56
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello all!

Thank you for opening the thread and for the feedback provided - it is really valuable for us.

Jean, it is highly upsetting to hear you faced issues with the newest software. I have searched our support tools and unfortunately couldn't find any cases regarding technical issues started with support, so could you please kindly specify its numbers to me so that I could be aware of the problems you faced? 

I entirely understand that you may not like the newer version, but, as kindly mentioned JBswift, you can choose downgrading any time through contacting us directly or any Forum Moderator via PM - there are no issues we cannot resolve, I guarantee that. All you need is to let us know about your experience or problems you faced - and we will find a suitable solution.

Should you have any questions or further concerns - just let us know, we will be happy to provide you with assistance, show you how the software works and help you in developing the best backup scenario.

Thank you!

Fri, 02/12/2010 - 22:40