Backup succeeded but log gives an unknown error

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Posts: 1
Comments: 5

Hello,

I have installed Backup and Recover 10 on a laptop from a client off us.
I have created a custom backup plan for them to an External disk.
it works great but in the logs in returns with an unknown error code 17

I will attach an screenshot of the error.

hope you guys can help me.

Best regards,

Terry Hoebe
R&FComputers

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acronis_probleem.png 252.55 KB
Thu, 02/17/2011 - 15:49
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Posts: 24
Comments: 3268

Dear Terry!

Thank you for finding time to share your concerns with us. I entirely understand how confusing the error may be and will be glad to shed the light to the situation.

There is nothing to worry about, and this error can be safely ignored: it doesn't affect product functionality. It appears in case there are some traces of the deleted tasks left in the registry. In order to get rid of the message, please follow these instructions: 

  1. Download Acronis Scheduler Manager. Open command prompt (Start -> Run -> cmd); run schedmgr.exe and issue the following command:
    task zap
    This will erase all traces of the tasks.
  2. Update Scheduler as mentioned in this article
  3. Reboot the machine
  4. Recreate the tasks

This should resolve the issue faced. Should it persist, please provide us with Acronis Info from machine in quesiton.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Sat, 02/19/2011 - 16:33
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 5

Yana,

Thanks for your Reply.

I havent try'd it yet but i will, the strange thing is it says de backup is created succesfully but in de logs it says warning with an error code 17.

Best regards,

Terry hoebe

Mon, 02/21/2011 - 16:45
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Dear Terry,

Thank you for getting back to me! I appreciate you found time to leave a comment, and update me.

It's ok, the error can be safely ignored, as it's just a trace of the old deleted task, and it doesn't affect backup creation or product performance.

If you wish, you can delete just the trace that causes errors to appear: 

  1. Run schedmgr.exe and issue this command
    get list
    It will provide you with the list of tasks you have
  2. Find the one you need to delete and enter the following command:
    task [task_number]
    This will get you to this task menu
  3. As soon as you are in the task menu, enter
    Delete
    and the task will be removed

Let me know if you have any concerns or questions, I will be glad to help you.

Thank you!

Mon, 02/21/2011 - 20:47
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 5

Yana,

It has been awile but the same sort of error returns.
After succesfull backup for a few months i have the same error back it seems.

"
Log Entry Details

Type: Error
Date and time: 21-5-2011 18:00:02
Backup plan: [None]
Task: [None]
Code: 9.437.201(0x900011)
Module: 144
Owner: Acronis Agent User 2
Message:
A task with ID '3A8309F3-E0D4-4B21-9E4F-8333DF43A451' does not exist.
Additional info:

Error code: 17
Module: 144
LineInfo: 5ee2c4bb8ba04b3b
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: A task with ID '3A8309F3-E0D4-4B21-9E4F-8333DF43A451' does not exist.
"

I have run the schedmgr.exe again and created again a new task.
but i have a feeling this error wil come back again.

Perhapse you have some additional information on how to resolve this error?

thanks for you time.

Best regards,

Terry Hoebe

Fri, 05/27/2011 - 10:39
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 88
Comments: 4769

Hello Terry,

Thank you for the follow-up.

The error message "Task With ID XXX Does Not Exist" occurs because a script for this task was not completely removed. You can always use Yana's fix or this KB article for the solution and if you would like to investigate it please contact our Support team with this report.

If you need additional help please let me know.

Thank you.

Mon, 06/20/2011 - 09:13
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 5

Anton,

I have allready did that fix for 3 times now but i keeps coming back so i have really no clue what to do now or where this strange error come's from.

Can you please advice me what to do next?

Thanks

Best regards,

Terry Hoebe
R&FComputers

Thu, 06/23/2011 - 07:04
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Terry,

Thank you for the follow-up.

I am terribly sorry for the inconvenience. In that case contacting our Support team is the best option at the moment to understand why these errors appear.

Please let me know if you have additional questions.

Thank you.

Thu, 06/23/2011 - 07:49
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.