backup to tape

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Hello!

Building up a lab enviroment, backup disk and backup to tape.

When I backup to tape I get this error:
_______________________________________
Failed to run the task: error occurred while trying to run the task. Additional info:
-------------------- Error code: 112 Module: 9 LineInfo: d6e6b1a4069ca4cf Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe Message: Failed to run the task: error occurred while trying to run the task.

-------------------- Error code: 3314 Module: 9 LineInfo: 9e5d09f7da87d0c Fields: Message: Scheduler has received a request from a user who does not have enough privileges.
__________________________________________

Produkt: Backup and recover 10 build 11345
Tape driver: HP Ultrium 4 Scsi
Windows: Server 2008

Best Regards
Mikael

Thu, 02/11/2010 - 11:06
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 17
Comments: 2991

Hello Mikael,

Thank you for posting your question, I will be happy to help. Please accept our apologies for the delay with the response.

There can be several reasons of the encountered issue:

1) Please make sure the user, under which you trying to run the task, is a member of the Administrators group:

  1. Click Start ->Run;
  2. Type in compmgmt.msc and hit Enter;
  3. In the Computer Management window click Local Users and Groups -> Users;
  4. Right-click the user under which you are trying to run the task and select Properties. Click the Member Of tab. The Administrators group should be in the Member of list;
  5. If the user account is not a member of the Administrators group, add the account to the group:

- On the Member Of tab, click Add;

- In the Select Groups window type in Administrators;

- Click Check Names;

- Click OK.

2) Make sure you are trying to execute the task manually under the same user account it was created;

3) Make sure the Acronis scheduling service is running under Local System account:

- Click Start -> Run;

- Type in services.msc and hit Enter;

- In the Services (Local) window right-click the Acronis Scheduler2 Service line;

- Select Properties;

-In the new window click the Log On tab;

- Under Log on as select Local System account;

- Click OK.

See if the issue remains.

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

Sat, 02/20/2010 - 12:45
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