BnR10 ISO Manage Local crash/reboot on Dell Studio XPS 16

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Dell Studio XPS 1645 notebook. BnR 11345 ISO.

I downloaded the ISO with the update. Tried to use it to back up a new Dell Studio XPS 16 (aka 1645). The NIC is not recognized so I tried to go to Manage Locally to back up to USB. The screen for Local Manage is drawn but the system immediately - in less than a second - reboots and runs POST. I don't know if USB works - didn't get that far.

I tried some much older ISOs from older versions of TrueImage - 8053 - and they did not reboot but they ddi not recognize the USB disk either,

Sat, 12/12/2009 - 07:37
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello James,

Thank you for posting your question, I will be happy to help. In order to fund the exact reason of the issue could you please obtain a diagnostic file? Please obtain Acronis Linux report and attach the file to your next post.

1) Boot from the latest media created (ISOLINUX CD build #11345).
2) Select the second boot option. 
3) Wait until /# appears. Type /bin/product and hit Enter.
4) Wait till the the main program window appears. 
5) Reproduce the issue.
6) To get back to the command prompt hit Ctrl + Alt + F2
7) Please insert a Flash disk formatted to FAT32  to a USB port and issue the following command:
# cat /proc/partitions
This will give you the list of partitions/drives available in your system.
For example:
8 0 127744 sda
8 1 127744 sda1
3 0 80417183 hda
3 1 10241406 hda1
3 2 20482875 hda2
3 3 1020127 hda3
Flash drive's partition is visible as 'sdXY' (X - disk letter, Y - partition number). If there are some scsi devices in your system you may find your flash by partition/drive size. If the flash is partitioned it will bring the list of partitions as well.
Then you need to create a mount point for your flash and mount it.
# mkdir /mnt/tmp
# mount -t auto /dev/sda1 /mnt/tmp
There can be some warning messages but it is safe to ignore them. If mount fails you may try to use 'vfat' (if the flash is formatted to FAT file system) or 'ext3' or 'ext2' (if its formatted to ext3 or ext2) parameter instead of 'auto' .
Make a directory on your flash drive to save files to it:
# mkdir /mnt/tmp/sysinfo
Check whether the drive is mounted correctly for writing access:
#ls /mnt/tmp
This will give a list of files/folders located on the drive.
Save 'sysinfo' and unmount the flash drive:
# sysinfo > /mnt/tmp/sysinfo/sysinfo26.txt
# umount /mnt/tmp
Please, send us the created sysinfo26.txt file from the flash drive.
This information will help me to investigate the issue thoroughly and provide you with a possible solution.

We are looking forward to hearing back from you. Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Tue, 12/29/2009 - 06:28
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