Skip to main content

Boot CD not working on new Precision workstation

Thread needs solution

We recently upgraded from an older Dell Precision 490 to a new Precision T5600.

We're using version 11.0.17440

The Acronis Backup & Restore boot CD (linux) does not appear to work with the new system, and I'm unable to find any updates for the software itself, or for the CD.

I know it has to be an incompatibility with the chipset used in the new Precision (Intel® C600 series).

Where or how can I get this thing to work?

Update: found out I'm elligible for an upgrade to 11.5. I guess I'll give that shot.

0 Users found this helpful

Hello Mark Harting,

Thank you for posting this question.

If the Linux bootable media from Acronis Backup & Recovery 11.5 cannot boot the new machine, I recommend using the WinPE media. There you are able to load the Windows system, using the latest chipset and disk drivers.

If you need additional assistance, you can contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.