Skip to main content

bootable media does not recognize external usb hdd

Thread needs solution

as attached pic shows, my 250G external hdd has my backup but when I tried to recover from it, it shows the FAT16 instead of NTFS and no backup files to select/display

anyone knows what's going on?

Attachment Size
capture.jpg 94.42 KB
0 Users found this helpful

im used bootable cd created by backup&recovery 10 advanced workstation with universal restore build 12497

Hello Kelvin,

Thank you for posting. I will definitely help you with this issue.

It appears the external usb device is not recognized properly by our bootable media. Can you please try booting from the recovery media and try plugging in your external device a couple of times. Do you have a usb hub by any chance?

If this does not help, please collect this report from the Acronis bootable media and contact our Support team so that we can investigate this issue.

Please let me know if you have additional questions.

Thank you.