Bootable media issues. Again.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 2
Comments: 7

It seems every few months I have to come back here and ask for updated media. On multiple out-of-the-box corporate Dell systems, our multiple copies of Acronis boot-able media fail again and again, randomly rebooting the PC when trying to manage the console and recover an image. I end up making multiple new copies of various .iso's I've collected in the hope that one of them will randomly work and I can get my work done, and my clients their new hardware.

Aside from the download-able media available in my product update (#11639, April 13th) is anything available that should be more reliable?

Jason Pollock

Thu, 07/08/2010 - 23:34
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Jason!

Thank you for opening the thread regarding this issue and for being sincere in your feedback, I really appreciate it.

We believe that every customer that complaints is giving us an opportunity to make things right. And since we incorporate this feedback into our approach, we will be better able to meet clients needs and thereby be more successful in our venture.

I completely understand your concern and how upsetting the situation is, and will definitely notify our Management team about it.

Currently in addition to the updated media in your account we have ISOLINUX media for special cases. I will be glad to provide you with one, all I need to know is your product license. Could you please kindly send it to me via PM?

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

P.S. Please, note, that according to the Acronis License Policy you will need one license for one computer your are going to backup or restore.

Fri, 07/09/2010 - 15:25