B&R 10 Advanced Server Virtual - help OLEG!

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Ok, this is my fault, but still - help. I was testing backups of servers from the new build (11345) in my ESX environment. The job had succeeded except it was validating. The server being backed up were test servers so I deleted them while the task was running. Now I get these 2 errors below, can you tell me how to get rid of them?

Error 1:
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Log Entry Details
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Type: Warning
Date and time: 12/11/2009 3:26:40 PM
Backup plan: [None]
Task: [None]
Managed entity type: [None]
Managed entity: [None]
Machine: 10.10.1.15-VA
Code: 11,665,415(0xB20007)
Module: 178
Owner: root
Message:
Failed to process the synchronization data received from Acronis Backup & Recovery 10 Management Server.
Additional info:
--------------------
Error code: 7
Module: 178
LineInfo: 23383ec1b1074bda
Fields:
Message: Failed to process the synchronization data received from Acronis Backup & Recovery 10 Management Server.
--------------------
Error code: 23
Module: 162
LineInfo: 9275a25ed19bb449
Fields:
Message: Failed to obtain backup plan from database.
--------------------
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Error 2:
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Log Entry Details
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Type: Error
Date and time: 12/11/2009 3:31:12 PM
Backup plan: [None]
Task: [None]
Managed entity type: [None]
Managed entity: [None]
Machine: smgacronis.SELLETHICS.LOCAL
Code: 10,747,939(0xA40023)
Module: 164
Owner:
Message:
Cannot revoke the policy because it was not deployed to the machine.
Additional info:
--------------------
Error code: 35
Module: 164
LineInfo: 3ae4b65385bd3968
Fields:
Message: Cannot revoke the policy because it was not deployed to the machine.
--------------------
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Fri, 12/11/2009 - 20:34
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Also, the test policy and servers are no longer there as I deleted them.
There must be a way to clear out the acronis database.

Fri, 12/11/2009 - 20:36
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Jeff,

Thank you for posting your question, I will be happy to help.

To resolve the issue please do the following (you should know the name of the policy):

- Download the script;

- Extract it to a partition on the machine where the Acronis Management Server is installed;

- Hit Start-Run -> cmd to enter Windows Command Line and browse to where the script is;

- Issue the following command:

delete_policy_by_name.vbs "PolicyName"

where PolicyName is the name of the policy. Make sure the name is in the quotes.

For example 

delete_policy_by_name.vbs 'Backup 11/26/2009 2:22:31 PM"

The script will then delete the policy from the Acronis Management Server.

I assume that since you have removed the test policy, you don't remember the name of the policy.

That's why I suggest you the following:

1) Stop the virtual appliance and delete it from the host.

2) Delete the appropriate script in the following folders (you can identify the undesired file by the date of its' creation), the files are located on the computer with Acronis Management Server installed:

- If you use Windows 2000, Windows XP/2003:

\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\Policies\

\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\TasksStorage\

\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\PolicyStatistics

- If you use Windows Vista/2008, Windows 7:

\ProgramData\Acronis\BackupAndRecovery\MMS\Policies\

\ProgramData\Acronis\BackupAndRecovery\MMS\TasksStorage\

\ProgramData\Acronis\BackupAndRecovery\MMS\PolicyStatistics

3) Install the Agent for ESX on the ESX host again if it is necessary.

Please let us know the results, we should be sure that the program runs flawless for you. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

Fri, 12/18/2009 - 11:21
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 13
Comments: 72

Oleg,
On step #2 above, I did not have ANY of the folders and I assume when you say 'ProgramData' you meant 'Program Files'.
In any event, deleting the ESX agent ("AcronisESXAppliance") from the host and reimporting it seems to have worked.
Thanks for your help.
jeff

Fri, 12/18/2009 - 15:56
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 2991

Hello Jeff,

Thank you for your response. I am really glad to hear that the issue has been resolved. 

I should have been more specific in describing the solution. I should have mentioned that the files are located on the computer with Acronis Management Server installed and the path is different for Windows XP- based and Windows Vista/Windows 7- based systems. 

I am improving my post. 

We are always at your service.

Thank you.

Sat, 12/19/2009 - 12:13
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.