B&R 10 Build 12705 Hangs when creating the backup image

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 6

Dears,

I'm using the latest build (12705) for both the AMS and the windows agent.
My settings as follows:
- Windows server 2008 core x64 bit
- Backup full drive (system + drive C)
- To: Network location
- VSS is disabled
When the backup starts it hangs on different time frames (sometime at 3%, sometimes at 7%); I altered the backup to do File Backup instead of full drive and it worked.

This server has two backup plans, the 1st one is doing full backups on a centralized vault (NAS) and it's working fine. the 2nd one is to do full backup to a remote location (different NAS) and it's not working.

Please help

Sun, 01/02/2011 - 13:06
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 5
Comments: 6

Dear All,

I applied the same above backup plan on a standrad windows 2008 server (not Core edition) and it worked perfectly.

My Question: does acronis B&R 10 supports creating full images to network drives on Windows Server 2008 Core Edition or not?!

Thanks

Tue, 01/04/2011 - 11:18
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 6
Comments: 70

You need to update SnapMgr, since you can do file backup. Contact support for taking latest version of snapmgr

Fri, 01/07/2011 - 17:15
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hi Mohammad and Anubhav!

Thank you for your comments (and for help).

Anubhav is right, the only difference between full and file backups is Snapshot creation: files image can be created without it. It really looks like that the SnapAPI drivers glitch. We can try to solve the problem by updating them. I will send you the update link via PM in a minute. Please follow the instructions and check whether the issue persists.

Should it remain, please gather Acronis Info and contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Wed, 01/12/2011 - 11:28