B&R 10 SBS: Jobs Hang after Reinstall

Hello Richard!

Welcome to our Forum, it's nice to have you with us! I understand your concern, and would like to help you.

According to the error and the description it looks like there might be something wrong with either the scheduler or the snapapi, or the drive you're backing up. I would advise you to do the following: 

1. Go to Start -> Run -> cmd
   This will get you to the command line
   Issue there the following command: 
   chkdshk /f /r
   Press Y when it asks you whether you would like to schedule the disk check on the next start up
   And reboot the machine
   Upon booting Windows will check the drive and file system for consistency and fix the errors, if any
2. Update the Scheduler according to this KB article
3. Check if the issue remains

If it does, please obtain Acronis Info from the problem machine, and send it to us directly.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

I ran disk check on all drives. Acronis scheduler did not solve the issue.

Log attached.

Hi Richard!

Thank you for the logs!

From this data I can see that the product stucks at "Locking partition 0-0" steps. It means that it freezes during the snapshot creation, and the cause of the problem is related to the snapapi drivers. Let's do the following:

I will send you the link to the Snapapi update via Private message alongside with the instructions in a couple of minutes. Please install the update with the "Enable logging" option: in case the installation won't help, we'll have the logs at least. 

Let me know if you need any assistance, I will help you.

Thank you.

I am not getting any response from the messages.

Hello Richard, 

Sorry for the delay with the response. I just got back to Forum (that's the reason why we strongly recommend to contact support directly in case of emergency).

From the logs we can see that the conflict is caused by the VSS. Please switch from Acronis VSS to Microsoft VSS as mentioned in this KB article, and let us know the results.

If the problem remains, please share new Acronis Info with us.

Thank you.

I created the registry entries per the KB - 64bit DWORD I assume - and the tasks are behaving very similar to the original symptom. Here are the logs.

The current job is at 1%, I will let it run overnight to see what happens.

The job was successful.

I ran a scheduled task with verification the next night and it was also successful.

Thanks.