B&R Backup Plans suddenly fails (No access to mms.exe)

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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We ware running an Acronis Backup & Restore 10 Agent on an Windows Server 2008 R2 (Built 11639). Everything woked fine, but since yesterday some Backup plans quit with errors. The odd thing is, only an few jobs are affected. Here is the error from the log:

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Details ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Typ: Fehler Datum und Zeit: 28.05.2010 09:09:32 Backup-Plan: Jobs Interactive Task: Voll-Backup Code: 11.863.304(0xB50508) Modul: 181 Besitzer: Administrator@MENATWORK Nachricht: Task 'Voll-Backup' fehlgeschlagen: 'Zugriff auf die Datei verweigert. Zusätzliche Info: -------------------- Fehlercode: 20 Module: 4 LineInfo: bd01591c540a122b Felder: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe Nachricht: Zugriff auf die Datei verweigert. --------------------'. Acronis Knowledge Base: http://kb.acronis.com/errorcode Ereignis-Code: 0x00040014 -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Any ideas how to fix the problem?

King regards,

David

Fri, 05/28/2010 - 08:26
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Men At Work Werbeagentur GmbH!

Welcome to our Forum, it's nice to have you with us!

Unfortunately due to the lack of information it is hard to say what exactly went wrong, so this situation requires investigation. Could you please gather the following information? 

  1. Exact sequence of steps performed before you encountered this issue
  2. Target location of the backup
  3. What's being backed up
  4. Acronis Info from the machine in question.

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mon, 05/31/2010 - 10:47
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Patrick!

Thank you for your comment. I sincerely regret that you faced this issue and will be glad to help you.

I would like to assure you that every time we receive a customer's confirmation that the issue was resolved, we immediately update this thread. Unfortunately in this case there can be several causes for this problem, so each situation should be investigated individually.

We would appreciate if you could send support diagnostic information requested in this comment: it will help us to localize the problem and find an appropriate solution.

Let us know the case number, and we'll make sure it is handled in a proper way.

Should you have any additional questions, please, share them with us, we'll be glad to address every your concern.

Thank you!

Mon, 06/21/2010 - 17:56
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 3

actually i already opened a case for it and sent all the info. so far I will have to wait to get feedback as it's not sure when a dev can look into the issue.

Thanks
Patrick

Mon, 06/21/2010 - 19:55