B&R dies when accessing \\sourcePCName\c$\ across a network - if c:\ is not explicitly shared

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 13

I've just tried restoring an image across a network using B&R and have come across some problems:

If the source (Windows) PC drive/folder is explicitly shared:

 - then accessing and restoring an image across a network works fine.

If the source (Windows) PC drive is not explicilty shared:

 - then accessing a vault for example: \\sourcePCName\c$\ (via an admin acount) loads the vault then immediately kills B&R and reboots the machine.

This seems like another pretty serious flaw in B&R, any idea what's causing this?

Regards,

Jarrad.

Tue, 09/15/2009 - 08:11
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 17
Comments: 2991

Hello Jarrad,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

What is the build number of your program? You can find out the build number by selecting "Help" option, "About".  Please make sure that you are using the latest one (#11105). If the build number differs from the latest one, please download and install the latest build. You can learn more on how to do it here.

If the issue remains, please collect the following information:

1)  If you use Windows XP:

- Press the Start button, choose Run, type drwtsn32 and hit Enter;- In the dialog that appears check the Log File Path and Crash Dump paths;
- Set the Crash Dump Type to Full.
-  Make sure the Dump Symbol Table option is checked, then click the OK button;
- Reproduce the problem;
- drwtsn32.log and user.dmp files will be created in the directories specified in Log File Path and Crash Dump.

If you use Windows Vista:

- Reproduce the problem (application crash);
- Do not close the "Application has stopped working" window;
- Run Task Manager (press Ctrl-Shift-Esc);
- Go to "Processes" tab and right-click on the crashed process;
- Select the "Create Dump File" item;
- Pick the .DMP file created;
- Open Start->Run, type %USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ReportArchive string and hit Enter;
- After that you will see a folder (or a few folders), the name of which starts with "Report"
- Collect the Report.wer file from the last created folder.

2) - Open Start\Programs\Accessories\System Tools\System Information;
- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
- Send us the saved file.

You can attach the files to your next post. Or you can create an e-mail request or contact Live chat service available on this page, under Contact us click on the Start here button and follow the step-by-step guide.

Thank you.

Fri, 09/25/2009 - 07:46
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