B&R doesn't start under Windows 7 RC 64-bit

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

Hi,

I installed B&R Workstation Build 11133 from an Administrator account. The installation went through without any problem, but when I start mms.exe, I get the following error message:

Cannot connect to 'localhost'.

'Details' reveal the following additional information:

Code: 5.42.881(0x5000001)
Module: E:\Program Files(x86)\Acronis\BackupAndRecovery\mms.exe
Message: Failed to retrieve parameter 'Windows name'

Code: 1.311.724(0x1403EC)
Message: WMI 'ConnectServer' failed.

Code: 65.520(0xFFF0)
Message:

I read some threads here which seem to indicate that the problem might arise from the B&R services' configuration. During install I let B&R create its own accounts. Thus Managed Machine Service is running under '.\Acronis Agent User,' Remote Agent and Schedule2 under 'Local System'. Neither switching all three to '.\Acronis Agent User' nor to 'Local System' didn't help.

I tried a repair install, no avail. Also a complete deinstall and new install didn't help.

Best regards

Mon, 10/19/2009 - 09:22
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 17
Comments: 2991

Hello Hans,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

Most probably, the machine has corrupted WMI repository. One of the symptoms of a corrupted WMI is absence of information about the NICs under Network Adapters:

Windows System Information File -> System Summary -> Components -> Network Adapters

Acronis Backup & Recovery 10 needs this information to establish a connection.

Diagnose and troubleshoot WMI issues on the machine with the Acronis Agent.

Please see this article for more information: WMI Troubleshooting

Thank you.

Sat, 10/24/2009 - 08:21
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