BSOD after installing Acronis Backup and recovery Advanced Server on IBM NAS

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 6
Comments: 3

After installing Acronis Backup and recovery Advanced Server 10.0.11133 on IBM NAS Gateway 300
http://www-01.ibm.com/support/docview.wss?rs=587&uid=ssg1S7000659
operating system work wery slow, in event log I see many warnings - about ALL logical drives

Event Type: Warning
Event Source: Disk
Event Category: None
Event ID: 54
Date: 4/16/2010
Time: 10:17:39 PM
User: N/A
Computer: IBM5196-23C9257
Description:

An Io Request to the device \Device\Harddisk1\DR3 did not complete or canceled within the specific timeout. This can occur if the device driver does not set a cancel routine for a given IO request packet.

Data:
0000: 00 00 00 00 01 00 52 00 ......R.
0008: 00 00 00 00 36 00 04 80 ....6..?
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

After reboot I see BSOD - Inaccessible Boot Device in normal mode and safe mode too

Hardware datails:

IBM 5196 300G Model G27
Hardware Version 3.0
Software Version 2.7.0 (Build 18)

IBM TotalStorage -[51877RY] + OS - Windows 2000 Server SP4
System drive - single 72 GB SCSI HDD, controller - dual-channel LSI 1030
External Storage - RAID-5, controller IBM FAStT Storage

Mon, 04/19/2010 - 06:41
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Katbert,

Thank you for your post. I will do my best to assist you.

This issue is caused by our SnapApi drivers not installing properly. To fix this issue, please boot your machine in last good known configuration. After that, re-install the program, do not reboot and apply a SnapApi update. I have generated a link for it and I will send it to you via a PM. This will fix this issue.

If you have any other questions, please let me know.

Thank you.

Tue, 04/20/2010 - 12:52
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