Bug in License Server installer

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

I am installing "Backup&Recovery Advanced Server Virtual Edition".

As you know you can choose a different install folder, here in my example I am choosing

e:\Acronis:

http://i46.tinypic.com/wgueye.jpg

http://i50.tinypic.com/coto7.jpg

http://i47.tinypic.com/14vo5c8.jpg

But as you can see it completely ignores the settings and still installs into

C:\Program Files\Acronis\LicenseServer

http://i46.tinypic.com/lbs6f.jpg

Fri, 01/08/2010 - 11:36
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Ryan!

Thank you for finding time to open the thread regarding this question. I completely understand the issue and would like to provide you with assistance.

Unfortunately due to the lack of investigation information we can only guess about the reason of the problem, and would appreciate if you could kindly provide us with the following information: 

  1. Have you tried to install the License Server, extracting it as an *msi file and running it? This would help us to localize the issue greatly.
  2. Could you please kindly send us the Acronis Info gathered from the machine in question? 

Please kindly contact us with the information gathered.

I would appreciate if you could kindly keep us posted regarding this case. Should you have any further questions or face any difficulties with gathering the diagnostic information - just post a comment here, and we will definitely help you!

Thank you in advance for cooperation!

Tue, 02/09/2010 - 16:29
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Dear Ryan!

Thank you for your patience and for the information specified.

We have forwarded your case to the Testing team and they reproduced the issue in our environment, so currently the developers are fixing that issue, and we will have the fix available in the shortest time frames, so I will keep you posted.

Thank you once again for reporting about that problem, we do really appreciate that - it's a great help to make our products better.

Should you have any additional questions or concerns - just let us know!

Thank you!

Wed, 02/10/2010 - 16:31