Can not create image build 11639

Hello Dan!

Welcome to Acronis Forum, we're glad to greet you here. I completely understand how inconvenient it maybe, and will be glad to assist you.

It is hard to say for sure due to the lack of information, but I assume that most probably the SnapAPI drivers were somehow blocked or incorrectly assgined, but we have a fixed for this. In order to resolve the issue I would like to offer you updating SnapAPI drivers. I will send you the instructions in a minute, please, check your PM.

Should the issue persist, we will need some additional information. Could you please kindly gather the following? 

1. Acronis Info
2. Target location you are saving the image to
3. Exact sequence of actions performed before you encountered this error

After that please contact support directly with the info attached. Should there be any procrastination with the reply, please let us know the case number, we'll make sure it is handled in a proper way.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

I would also like to see the instructions for updating the SnapAPI Drivers. I am experiencing this exact same issue every time I try to run a manual or scheduled backup with the new 11639 build.

Hello Corey!

Welcome to Acronis Forum, we're glad you joined us!

I have just sent you all necessary links and instructions. Please kindly try this solution to see whether it is working properly.

Should the issue persist, please gather the information requested above and contact support directly. Keep in mind that you can always specify us the case number if there is any procrastination with the reply from support's side. We will do our best to speed up the process.

Thank you in advance for cooperation!

Same problem here ... for two different customers.

i'll contact support ASAP

Hello Gilles!

Thank you for your comment!

I would appreciate if you could keep us posted. Should there be any delay with the response from support - let us know, we will do our best to speed up the process.

Thank you!

Hello,

we are experiencing the exact same problem here using the same build as mentioned above on a Windows Server 2008 Standard 64bit Service Pack 2 box. We would like to try this solution, too, if it is helping...

Thanks in advance for your help,
Timm

Hello Timm!

Welcome to our Forum!

Sure I will be glad to help you and send you the instructions regarding the update, since no one yet reported that the solution didn't help. Please check your PM and follow the steps mentioned.

Should the issue persists please send us SnaAPI log and information mentioned in this comment.

Please keep us posted regarding the issue - it will ensure us that we are aware of the issue state and can provide you with further assistance if needed.

Thank you!

Hello,

I have the same error. I'd like to try this fix too. We're experiencing this error since build 11639. Can you please send the instructions to me?

Thanks in advance,

Ercan

Hello Ercan,

Thank you for your post. I will definitely help you with this.

Before providing you with a SnapApi update, can you please give us additional information regarding this issue.

Are you backing up a database with the Volume Shadow Copy option enabled? If yes, please disable this option and try running the backup again. Does the same error appear?

If there are errors without VSS (Volume Shadow Copy) then you can try updating the SnapApi drivers. I will generate a unique link and send it to you via a PM just in case.

If there are no errors, please use the following solution:

1. Use Microsoft VSS instead, set it up and re-create the backup task.

2. If it still fails with native Microsoft VSS, just in case, check that ntbackup is working properly, then generate an AcronisInfo report and submit a support request. Ask the case to get escalated to our Expert team so that we can resolve it for you.

Please let me know if you have any other questions.

Thank you.

I had this same problem with the same build on a 64-bit Vista Ultimate system. I finally discovered that Vista had scheduled a daily process that "creates regular system protection points" under the "Microsoft/Windows/SystemRestore" node in the Task Scheduler. This task happened to be scheduled at exactly the same time as my backups. It appears that it was a race to see which task started the shadow copy service first and when the Windows task got there first the Acronis task failed.

My solution was to move my Acronis backup 15 minutes earlier. My backups have not failed in several days whereas they would not run successfully for more than 2 days before, so I am hopeful this fixed the problem since I don't want to jump through Acronis' hoops to get the updated SnapApi drivers.

...Jim Hansen
Canyon Country Consulting

I have the same problem for almost a month and a half but unfortunately no solution from Acronis Support staff worked for me especially snapApi drivers update. Whenever I tried to install updated snapApi driver, it gives me error everytime and hence could not install it. However, the Acronis staff give me the same link whenver I asked them for help.I have also asked if the reinstallation of windows 2003 would help in resolving this issue but I did not get any answer on this. Please, I badly need this issue to be resolved.

Hello all,

Thank you for your comments. I will definitely assist you.

James, thank you for sharing your solution with us!

Mohamed, please accept my apologies for the inconvenience. I have found your case in our system and it has been forwarded to our Expert team. I believe the best way to proceed is to wait for them to get back to you and not perform any drastic measures such as re-installing the operating system because it may not fix the problem.

If there is anything else I can do, please let me know.

Thank you.