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Cannot access backup

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I initiated a differential backup. When I attempted to access through "My Computer" (Attachment "No. 1" I got the following message, (Attachment No. 2) I then attempted to access the backup through the Acronis Program (Attachment No. 3) and was informed that there wasn't any backup to display. I then browsed for location, found "MyBackup1.tib" and when I clicked on it, I got (attachment No. 4). I do not understand the statement since I deleted all prior information before initiating a NEW differential backup. I deleted any backup from my "L" Drive and any reference in the Acronis Program. What is the problem? I am getting a bit frustrated with your Program and am seriously considering finding another program.

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Hello Edward,

Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis True Image]]

To identify the exact reason of the issue we need the screen shots. Could you please attach the files to your next post?

This information will help me to investigate the issue thoroughly and provide you with a possible solution.

We are looking forward to hearing back from you.

Thank you.