Cannot add machine to AMS - SSL connection failed

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 36
Comments: 66

My customer have ABR11 AS build 17440 and he have problem with adding machine to AMS. He get a lot errors Failed to add machine to AMS and SSL connection failed. Below log:

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Błąd
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Instalacja zdalna nie powiodła się
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Informacje szczegółowe:
Kod: 20 250 646(0x1350016)
LineInfo: 0x8D165E86FB8195E2;

Moduł: remote_install_command_addon_vs
Komunikat: Nie można dodać komputera „192.168.11.140” do serwera zarządzania.

Kod: 24 641 537(0x1780001)
LineInfo: 0x3EAC2BD32D84C040;

Moduł: remote_install_command_addon_vs
Komunikat: Nie można dodać komputera „192.168.11.140” do serwera zarządzania.

Kod: 24 641 537(0x1780001)
LineInfo: 0x3EAC2BD32D84C028;

Moduł: remote_install_command_addon_vs
Komunikat: Nie można dodać komputera „192.168.11.140” do serwera zarządzania.

Kod: 24 641 537(0x1780001)
LineInfo: 0x3EAC2BD32D84BF57;

Moduł: remote_install_command_addon_vs
Komunikat: Nie można dodać komputera „192.168.11.140” do serwera zarządzania.

Kod: 11 337 731(0xAD0003)
LineInfo: 0x67E2725E54112C8E;

Moduł: remote_install_command_addon_vs
Moduł: remote_install_command_addon_vs

Kod: 197 650(0x30412)
LineInfo: 0xB713EB2315848129;

Moduł: management_server_vs
Komunikat: Błąd połączenia SSL.

Fri, 09/28/2012 - 09:18
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Martinez,

Thank you for using Acronis software.

There is no general solution available for your problem. Please ensure, that the Acronis Agent is installed on the machine, you want to add to the Acronis Management Server.

  • Ensure that the Acronis Management Server is using a user with sufficient rights. 
  • Check if you can reach the remote machine by using Telnet and port 9876. See this article for more information about.
  •  Try to add the machine by connecting to the remote machine via Acronis Management Console to the remote Acronis Agent and there:
    - go to Options -> machine options -> machine management -> Select Centralized management -> Specify the Management Server IP/Name -> Specify the user name and password of the management server administrator on prompt -> In the Machine's registration address, select how the machine will be registered on the management server: by its name (recommended) or by its IP address -> Click OK and the machine will be registered on the management server.

You will find this information in our online help. 

Let me know if you need additional help please.

Thank you.

Thu, 10/04/2012 - 07:14
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