Cannot backup VM's in Cluster. Receives "Source is not selected. The operation has been terminated." error

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I keep getting this error when trying to backup any of the vm.'s:

"Source is not selected. The operation has been terminated"

VM Environment:

Iam runing ESX/ VSphere 4.0
I have a Cluster with 4 hosts.
The Acronis Virtual Appliance is up and runing and can see all of the Vm's in the cluster, but I cannot backup any of them to my SAN. All of the disks are set to non-persistant.

Acronis Server:

Windows 2008, 64 bit VM
Acronis Backup and Recovery 10 Virtual Edition. build 10.0.11639

Has anyone else run into this issue?

Thanks.

I had already tried the snapapi driver and that did not work.

Wed, 08/11/2010 - 18:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

 Hello Paul!

Thank you for finding time to joins us, we're glad to greet you here. I completely understand your concern and will be glad to assist you. 

Unfortnately due to the lack of information it's impossible to identify the exact cause of the issue, so the situation requires investigation. 

Please gather the following information: 

  1. Acronis Info from the host machine
  2. Virtual appliance logs

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thu, 08/12/2010 - 09:04