Cannot perform remote machine connection to a user laptop
We are trying to create a backup policy for a user laptop and trying to connect through Acronis workstation using remote machine connection, the following error appears.
-----------------------------------------------------------------
Error
-----------------------------------------------------------------
Cannot connect to 'AMG-IT-Shabu'.
-----------------------------------------------------------------
Details
Code: 197,650(0x30412)
LineInfo: 0xB713EB23158480FD;
Message: SSL connection failed.
-----------------------------------------------------------------
Home or Professional? Remote connection to home versions are not available.
Windows XP+SP3 Professional OS. When we attempt to connect through Acronis enterprise workstation, the above error appear. This happened only for one laptop, where as the others connected and deployed backup plan.
Hello Shabu and dev-anon!
Thank you for your comments. Dev-anon, thanks a lot for your help once again.
Shabu, it's hard to say for sure what caused the issue as we don't have sufficient diagnostic information, however we have described all reasons that can cause this issue alongside with the solutions in this KB article. Could you please check it and follow the instructions listed to see whether it solves the issue?
Should the problem remain, please gather the following investigation information:
submit a case with the information attached, and let us know its number.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!