Cannot recover machine - error code 2?

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Beginner
Posts: 1
Comments: 0

Hi all,

Current setup is as follows:

1 Managament Server
3 Agent Server

Basically I have taken a backup of one of the agent servers and saved the backup file to a network share. When i right click on the machine I want to recover > choose the location etc the recover process starts and I press the reboot button. This reboots the agent server into some acronis operating system in which it starts to recover but quickly goes to a black screen and states:

unmount: cant unmount /dev: Device or resource busy
Restarting system.

Any idea??

Many thanks

Fri, 01/15/2010 - 15:02
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 17
Comments: 2991

Hello Andrew,

Thank you for posting, I will be happy to help.

There is any type of USB storage device attached to the machine during the restore (USB hard drive, card reader etc).

Temporarily detach any USB storage device that is plugged in. Perform the cloning or restore with the USB storage device detached.

If you have an in-built card reader, then disable it through Windows Device Manager:

- Hit Win-R to get to the command prompt;

- Type in devmgmt.msc and hit Enter;

- In the Device Manager window locate your card reader (it probably starts with letters SD, MMC etc);

- Right-click on the card reader and select Disable.

Also, as a workaround, you can try performing the same operation from Acronis Bootable Rescue Media.

If you are not using the latest build 11345 you may want to update to it. It is generally a good idea to be up to date. You can learn more on how to download the latest build in this article. 

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

Wed, 01/27/2010 - 13:06
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Hi!

Is there any update on that case?
I have exactly the same problem with Build 11345
And I don't use any USB devices or card readers on my clients.

Regards, Monika and Roland

Tue, 06/15/2010 - 14:08
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Monika and Roland!

Welcome to our Forum, thank you for joining us! I completely share your concern and will be glad to help you.

Let's start the investigation from installation of the latest build, currently it is 11639. You can find it in your account here.

Please remove the previous build from the machine with the help of ABR CleanUp Utility and install the new build. This may help to resolve the issue faced.

I would appreciate if you could kindly keep us posted regarding this issue, so that we could provide you with further assistance if required..

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!  Please also keep in mind that in case you need urgent assistance you can always contact our support directly, they will be glad to assist!

Thank you in advance for cooperation! We will be waiting for news from you!

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Tue, 06/15/2010 - 14:48