Can't access AMS since 17437 upgrade
I upgrade ABR 11 with the 17437 build, since I can't acess to the AMS server.
I receive an error (see attached file).
Please Help me.
if in properties of "C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\thread_pool.dll" on version tab the file version is 41.0.0.* , it is the same issue and http://kb.acronis.com/content/30750 should help.
Is AMS service started on the remote machine? If not, does it crash when if start it manually or just exits? Can you connect to MMS service (machine with agent)?
I try first to make a repear installation. It's working fine during one day and the problem come back.
The AMS service crash after 20 s on the server, I can connect in the server localy with the local agent, but I can't connect to the AMS
I try to replace the DLL, I have always the problem.
Someone have an idear ?
On detail, my AMS server is running under XP sp3
If solutions from KB don't fix the crash i'd contact support. If it's really a crash, i.e. in windows applications log there are records about crashing ManagementServer.exe , collect the crash dump (e.g. with procdump http://technet.microsoft.com/en-us/sysinternals/dd996900.aspx ) and mandatory acronis info http://kb.acronis.com/content/2707 .