Can't Back Up - Nothing Happens
For about a year now I've been doing a single/manual backup weekly. I delete the oldest archived back up and just do a new/incremental back-up. There is nothing scheduled, nothing fancy (no encryption or excluded files, etc). Just kick off a backup and go to bed.
Suddenly when I get to the final window in the backup wizard, I check to be sure that that all the required and optional steps are 'checked' and the 'Run Task Now' is checked. I then hit Proceed and nothing happens. After about 5 seconds I end up in my Log window. If there is an error message I can't find it.
I'm not sure where to go from here - suggestions? I am running on a Dell XPS M1530 running a pretty generic Vista Home Premium OS and Acronis True Image 2009. If there are updates that need to be installed I would need a pointer to where to get them.
Thanks.
dave
ps. I'm leaving town tomorrow and would really like to get this backup going before then - am hoping that this is as 'simple as it sounds'.
Hello David!
Thank you for taking your time to report about the issue.
Actually this problem could have occurred to several reasons. Most probably it happened due to some Acronis services hanged. After the reboot they were restarted, and thus everything began to behave normally. Unfortunately, without the event logs and checking the current system state it is hard to be more specific, and we can only guess.
Anyway I'm happy to hear that all is working stable at the moment. Please, should it happen again, let us know, we will be glad to investigate the problem and help you with resolving it.
Should it occur again I would advise you to go to:
Start -> Right click on My computer -> Manage -> Services and Applications -> Services
and there simply restart the services starting with the "Acronis..." name - and try to run the backup again.
In case you have restarted the services and the issue persists - please, contact us directly, (either via forum, chat, phone or submitting the case via webform starting from here (see screenshot attached), we will take a closer look at the issue and resolve it for you.
Thank you!
