Can't Backup - Blank Error
I could really use some help here. I'm struggling to get Acronis Backup & Recovery (v10.0.11105) working on some of our servers (Windows Server 2003). I have the client agents installed and they show up in the management console, but I can't run a backup job with them, nor can I schedule any jobs.
When I try to do a simple backup, the first thing I get is a blank error message. When I click details, I get this:
Code: 11,337,7430(0xAD000F)
Module: C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Error: Unhandled routine exception.
Code: 12,451(0xBE0002)
Message: Error occured while obtaining the registry value size.
In the event log of the server I'm trying to backup, I often get these errors in the Application log:
Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12292
Description:
Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {79079d5c-ef20-4952-b9fc-cfd443b38641} [0x80040154].
Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 20
Description:
Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered. This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider. The error returned from CoCreateInstance on class with CLSID {79079d5c-ef20-4952-b9fc-cfd443b38641} and Name SW_PROV is [0x80040154].
Again, this is happening on serveral (most) servers but not all of them. The account I'm using to connect and run the services is the same on all of them and it has local administrative rights to the machine. I've not had much luck with trying to get through with support so I would really apperciate some help! Thank you!
Same issue here and I see there is a lot of action on this post... (Or NOT)
Hello Jason and Michael!
Thank you for finding time to open the thread and please accept our apologies for the delay with the response. We will do our best to handle your request without any procrastination in the future.
This error could have occurred due to several reasons, but we can resolve it for sure.
First of all please make sure you are using the latest build of the product - it is 11345 and available for download from here in your account.
Should you use the latest build and the issue persists, please kindly do the following:
- Run the installation file and choose "Repair" option.
- Please kindly switch to the Microsoft Native VSS provides
- Check the functionality of NTBackup
Should everything work correctly, and the issue still persists, we will need to take a closer look at the problem. So could you please kindly provide us with the following?
- - Download AcronisInfo
- Run the downloaded file.The gathered information will be put in AcronisInfo.zip in the same folder, where the AcronisInfo was saved.
This information will allow us to take a closer look at the Acronis product state and logs.
- The screenshot of the error
Please kindly contact us with the information gathered - it will allow us to identify the exact reason for your particular case and provide you with the suitable solution.
Should you have any further questions or face difficulties with gathering the diagnostic information - just leave a comment here, we will definitely help you.
Thank you in advance for cooperation!