Can't connect existing depots to StorageNode

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

Hi,
I had to uninstall the BAR10 VirtualEdition and I installed the new Build.
I will now reconnect the centralized depots to the new (old) StorageNode.
I've connected a Depot and can see that there have to be data in it (the old size is shown).
But I can't see the archives.
Has anyone an idea what I can do?
What is the mistake?

Example:
1. I specify the storagenode
2. The path to the old depot => d:\storagenode\vm
3. The path to the old database => d:\storagenode_db\vm

After that I see the depot at the dashboard with the used size.
If I open the Depot there are no elements to show.

It is recomended that can pick data out of the existing tibs.

I am very pleased if someone is able to help me.

thanks a lot.

Greets

Wed, 10/20/2010 - 13:01
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Edv Support!

Thank you joining us on Forum, we're glad to greet you here! I understand your concern and will do my best to help you.

Unfortunately due to the lack of sufficient diagnostic information it's hard to identify the exact cause of the issue, and in order to solve the problem we need to localise one. Could you please gather the following information?

  1. Acronis Info
  2. Exact sequence of steps performed

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Fri, 10/22/2010 - 11:38