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Can't find SATA2 HDD in recovery with v11 WD edition (E000101F4)

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Hello. I Acronis True image home 11 WD edtion. My system ifo is like below: Window XP 32bit SP2. Intel P55 chipset main board. WD SATA2 500Gb HDD. No CD-rom. When I recover with ATI on windows, it rebooted and go to DOS boot with ATI automatically. Then it failed to find SATA2 HDD (Error code : E000101F4 ). I recognized it occured when ATI booted with DOS mode, it don't supprot SATA2 HDD and can't find it. How can I solve this problem? Pleae help me. it's urgent issue. Thank you. <e-mail address removed by Acronis Moderator for security safety> Have a good time~.

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Contact Acronis support via the live chat feature. They can provide you with an alternate iso file which you could burn to usb flash drive for use in place of your CD.

When restoring your system disk, it is best done when booted from the Recovery CD which in your case may have to be a bootable usb flash drive. This can be created from the Create Bootable Media but it would have to be a new iso file which can recognized your SATA2 drives.

I have the same problem, it a shame that recovery on a hard drive doesn't work and you have to go through all this to make it work as advertised. Been using this product for many years and this is frustrating not to have the forum or knowledge base not give you a download directly

Hello all!

Thank you for opening the thread regarding this issue, and many thank to GroverH for his valuable comment.

Seongjoon and Cal, thank you for reporting about the issue.

This issue occurres due to the lack of the drivers on the Acronis Bootable Rescue Media. I regret to inform you that Acronis True Image 11 Home is an outdated version and not updated anymore, and not available for the download from the website account as well, so in such cases you need to contact support directly and request the latest *iso updated by the Experts team.

I have sent you the PM with the link to the latest *iso with the instructions how to burn it so I would appreciate if you could kindly test it and notify me in case of any further issues.

Should you have any further questions - just let us know, we will be glad to help you.

Thank you!