Cant install acornis for workstation advanced

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 3
Comments: 2

Cant install acronis for workstation advanced 10 latest version on any of my remote machines...i attached a log so any suggestion would be great...thanks

Tue, 07/27/2010 - 10:33
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Zeljko!

Thank you for reporting about the issue and for the MSI log provided, it helped a lot. I entirely understand your concern and will be glad to help you.

According to the MSI log, the software cannot find free license for the Agent installation. Could you please check whether there are any available license in the License Server? 

Should there be one, please gather the following information: 

  1. Screenshot of the License Server
  2. Windows System Information
  3. Try installing locally and regather MSI log

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Tue, 07/27/2010 - 12:30
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 2

It is solved...after failed setup the license was dedicated to that pc even if acronis wasnt installed but i managed that.
New problem is that i cant make any kind of backup and i get this error:

Task 'Simple backup task' failed: 'Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397e28
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields: $module : C:\Program Files\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe
Message: Operation with partition '0-0' was terminated.
Details:
MFT bitmap is corrupted.

Error code: 0x70018
Tag: 0x89D94B01B483E19F
--------------------
Error code: 24
Module: 7
LineInfo: 89d94b01b483e19f
Fields:
Message: MFT bitmap corrupted
--------------------'.

Lof file is in the attachment...thanks

Attachment Size
38290-90892.txt 6.54 KB
Wed, 07/28/2010 - 13:14
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Zeljko,

Thank you for getting back to us.

This error message is caused by Acronis low-level drivers malfunction which cannot access the disk, or, there may be errors on the hard drive.

I would suggest to download and update the low-level drivers first, see if this fixes the issue. If not, please run a chkdsk /r on the hard drive and check if the problem is fixed. You can use this article for more detailed instructions as well as a download link for the drivers update.

If not, please submit a support request with the following report so that our Support team can resolve this issue.

Please let me know if you have additional questions.

Thank you.

Wed, 07/28/2010 - 16:18
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