Can't install Acronis Backup & Recovery 10 on Win 7 x64

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

As I've tried the support option both chat and phone (which I purchased with the product) to no use, I will post the issue here. Acronis truly disappointed me. I have added the new keys on the License Server which I've installed locally on my workstation. The setup files think otherwise and reports "There are no license keys on the server". Either the License Server is incorrect as reporting the keys as available or the installer. Either way, I am stuck with a product I cannot install. I've been using Acronis for years happily but no this baby. No support no luck....

Tue, 11/10/2009 - 18:51
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Here is the level of support I got so far. The phone support was even worse. It asks you to enter 20 keys and finally says the system is down and "try you call later".... -------------------------------------------------------------------------------

Please wait while we find an agent to assist you... You have been connected to xxxxxxxxx

Eralp Pinardag: hello... anyone here?

xxxxxxx: Thank you for contacting Acronis Customer Central.

My name is xxxxx and I will be happy to assist you. Please allow me a moment to review your message.

Eralp Pinardag: sure xxxxxxxx: I understand your issue and will help you resolve it right now.

Eralp Pinardag: thanks...

xxxxxxxxxx: You need to install License server, then add the serial keys to it and Acronis Agent will take keys from the license server to install itself. Eralp Pinardag: I have done that already as I've explained in my request

Eralp Pinardag: I see the keys on the management console Eralp Pinardag: but the installer doesn't

Eralp Pinardag: the server is on my local workstation so it can't be a firewall problem

Eralp Pinardag: I've been using acronis for a long time and I don't like this new activation system one bit

xxxxxxxxxxx: May I know the name of the operating system on which you are trying to install it?

Eralp Pinardag: windows 7 x64

xxxxxxxxx: Please be aware that this software cannot be installed on a server.

xxxxxxxxxx: Okay.

Eralp Pinardag: I have submitted all this info in my request.. you're asking me the same questions

Eralp Pinardag: is there a phone number I can call? I have the full support option purchased

Eralp Pinardag: can you at least give me phone number I can call?

xxxxxxxxx: You can call Acronis phone support at xxxxx.

Tue, 11/10/2009 - 18:55
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 17
Comments: 2991

Hello Eralp,

I am aware of the issue you are experiencing, I will do my best to resolve it. 

The issue is well-known, sometimes the program refuses to accept the upgrade licenses. The update will be available in the next released build of the program, the exact date of the release is unknown. Meanwhile, to resolve the issue please uninstall Acronis License Server and manually delete the following folder:

- Windows 2000/XP/2003 \Documents and Settings\NetworkService\Local Settings\Application Data\Acronis\License Server

- Windows Vista/2008/Windows 7 \ProgramData\Acronis\License Server\

Install Acronis License Server from the scratch and after that please use the full licenses of Acronis Backup & Recovery 10 (I am sending them to you via PMs). I replaced the full licenses of Acronis True image Echo and the Upgrade licenses of Acronis Backup & Recovery 10 with the full licenses of Acronis Backup & Recovery 10. 

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Tue, 11/24/2009 - 13:08
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

I spent all day trying to download and install this product. Two sessions of remote assistance useless. I can get as far as "preparing to install" then nothing. Seems I have wasted my money.

Wed, 11/25/2009 - 18:00