Can't open virtual machine (*.vmx) error

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hi all,

I'm trying to backup virtual machines with B&R10 AS VE and get the following error message (with all VMs I tried). Please help!

Log (in german):

Typ: Fehler
Datum und Zeit: 18.11.2009 11:50:10
Backup-Plan: vTest
Task: Test-VM-XP-001 - Inkrementelles Backup
Typ der verwalteten Einheit: Virtuelle Maschine
Verwaltete Einheit: Test-VM-XP-001
Maschine: 192.168.129.231-VA
Code: 5.439.591(0x530067)
Modul: 83
Besitzer: root
Nachricht:
Öffnen der virtuellen Maschine fehlgeschlagen ([VMFS-Storage] Test-VM-XP-001/Test-VM-XP-001_1.vmx).

Zusätzliche Info:

--------------------
Fehlercode: 103
Module: 83
LineInfo: a859dd78cc91dc63
Felder:

Nachricht: Öffnen der virtuellen Maschine fehlgeschlagen ([VMFS-Storage] Test-VM-XP-001/Test-VM-XP-001_1.vmx).

--------------------
Fehlercode: 64
Module: 83
LineInfo: a859dd78cc91ddb0
Felder:
Nachricht: Controller '0' kann nicht gefunden werden.

Next try (another machine):

Typ: Fehler
Datum und Zeit: 18.11.2009 17:45:03
Backup-Plan: vTest
Task: testmachine - Inkrementelles Backup
Typ der verwalteten Einheit: Virtuelle Maschine
Verwaltete Einheit: testmachine
Maschine: 192.168.129.231-VA
Code: 5.439.591(0x530067)
Modul: 83
Besitzer: root
Nachricht:
Öffnen der virtuellen Maschine fehlgeschlagen ([RAID5-Storage] testmachine/testmachine.vmx).
Zusätzliche Info:
--------------------
Fehlercode: 103
Module: 83
LineInfo: a859dd78cc91dc63
Felder:
Nachricht: Öffnen der virtuellen Maschine fehlgeschlagen ([RAID5-Storage] testmachine/testmachine.vmx).
--------------------
Fehlercode: 64
Module: 83
LineInfo: a859dd78cc91ddb0
Felder:
Nachricht: Controller '0' kann nicht gefunden werden.

Wed, 11/18/2009 - 17:06
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Additional Information:

I'm using the test version of B&R10 AS VE (newest Build 11113), VMWare ESX4.0.

Wed, 11/18/2009 - 18:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hi,I have the same problem...I've done some tests and I discover that the problem is referred to the virtual machines on iSCSI SAN.If you move your machines on local vsphere hdd you can probably do your backup without any error (for me it was ok).
Do you have a san?

Sat, 11/28/2009 - 16:02
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Dirk and Alberto!

Thank you for finding time to report about the issue, we really appreciate that. Please accept our apologies for the delay with the response. We will do our best to handle your request without any procrastination in the future.

Thank you for specifying the details. We had this issue in previous build, but it was fixed in the newest update, so could you please kindly make sure you are using the latest build of the product, it is 11345. You can find it here in your account.

Should the issue persist even with the latest build, please make sure that VMware tools to be installed and try again.

In case you still get this errors, please send us the following information:

This information will help us to identify the reason and find a solution for your particular case.

I would appreciate if you could kindly keep us posted regarding the issue. Should you have any further questions or concerns - feel free to share them with us, we will be glad to help.

Thank you!

Wed, 02/10/2010 - 16:35
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Hello Acronis Support,
I have the latest Build (11345) and the VMware Tools are also been installed on the vm which I try to backup, but I still receive error 5.439.591. Is it a requirement to stop VM before Backup?
Are there another solutions to solve the problem, cause I dont want to move to another SAN or HD..

Greetings

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Tue, 02/23/2010 - 16:11