Cant select a backup file

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi
i have to set my PC back with a backup, but every time when i have to choose the backup-file ( it's on a extern usb) acronis shuts down. just when i click at the backup file, acronis closes and my PC reboots. Im running Acronis from the CD - and i can select othet backup files without a problem, but not the file i want to use.
can anybody help me? - sry for my bad language ;)

Wed, 05/26/2010 - 02:18
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 88
Comments: 4769

Hello Peter,

Thank you very much for your post. I will definitely assist you with this issue.

At the moment it is very difficult to determine the exact cause of the problem, it can be either a hardware or a software issue. We can try the following to resolve this:

1. Try downloading the latest recovery CD from your Acronis web-account. Please check this article for additional information.

2. You can create a BartPe with the Acronis software plugin, this knowledge base article has the instructions.

3. Try moving the backup file to a different location and see if the issue re-occurs.

I wanted to send you a private message with the latest recovery CD to see if this resolves the issue, but unfortunately I could not find any Acronis products registered in your Acronis web-account. If you can provide me with your product details, I will be able to send you the download link. You can contact me or any of our Forum moderators via a private message with the information.

In the meantime, can you please let me know the following so that we can resolve this.

What is the model of your PC? Which build of our software are you using? Which operating system does the image contain?

Please let me know if you have additional questions.

Thank you.

Wed, 05/26/2010 - 11:53
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