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Cant uninstall Server advanced serial

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I have a serial in my license console that i cant remote when I select it and click remove i says "failed to remove the license".
Can anyone help me with this I need to move the license off one server to another.
(the server the lic is attached to already has all Acronis components uninstalled)

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Hello ITL,

Thank you for your post. I apologize for not replying earlier, however I will do my best to assist you.

To remove a license from the Acronis License Server, please do the following.

1. Launch Acronis License Server.

2. Press View Usage Info in the main task window.

3. Select the license you want to remove and press the orange box with the white arrow pressing downwards. Just in case, according to our EULA - "You may reassign a Software License if you retire the licensed Hardware due to permanent Hardware failure". Press "OK" to confirm.

Please let me know if you have additional questions.