centos 5.4 crash after console login

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Good evening, i have just installed Acronis Linux Agent 10 on a Virtual Machine running Centos 5.4. Host machine is Windows Server 2008 64bit. Linux kernel is 2.6.18-164.11.1.el5. I have installed the latest version of Acronis. When I login from my console manager on host machine to my guest (centos) virtual machine, Centos 5.4 crash and i need to reset it. Have you ever see this error? Thanks for help.

Mon, 03/01/2010 - 18:04
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Good evening, i have this error everytime agent start on guest machine. Not just at login from console. Also if i try to uninstall linux agent. Do you have any idea about this error?

Tue, 03/02/2010 - 17:25
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Antonio Della Libera,

Thank you very much for your post. I am sorry for not replying earlier but I will definitely assist you with this issue.

Most likely the program crashes because the Acronis SnapApi module did not compile correctly. To confirm this, can you please generate a Linux system report so that I can take a look at it.

You can also submit a support request if you need immediate assistance.

Please let me know if you have additional questions.

Thank you.

Tue, 04/13/2010 - 13:26
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I resolve this issue with Acronis support following this steps:
1.Make sure that an appropriate kernel-devel package is installed (it should suit the running kernel)
2. make sure that the gcc package is installed (the same version as 'cat /proc/partition' shows)
3. Install Agent for Linux without compiling the snapapi module
4. Install the updated module (which I have downloaded to my Linux box) – “rpm -Uvh snapapi26_modules-0.7.51-1.noarch.rpm”
5. dkms ldtarball --archive=/usr/lib/Acronis/kernel_modules/snapapi26-0.7.51-all.tar.gz
6. dkms build -m snapapi26 -v 0.7.51
7.dkms install -m snapapi26 -v 0.7.51
Bye.

Fri, 04/16/2010 - 16:09
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Dear Antonio!

Thank you very much for finding time to report that the issue got resolved and for step-by-step descroption of solution! It is really important for us and may be useful for other members of Acronis Community!

I'm glad to know that issue went away and you are all set. But should you face any additional problem or have any questions - please, let us know, we will be glad to provide you with all necessary assistance.

Thank you!

Tue, 04/13/2010 - 17:20
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Im currently trying to install an Acronis Agent 10 on to a Centos 5.4 machine.
i have tried the follow steps and is still unable to resolve the issue.

1.Make sure that an appropriate kernel-devel package is installed (it should suit the running kernel)
*note > these packages are both the same(2.6.18-164.15.1.el5)

2. make sure that the gcc package is installed (the same version as 'cat /proc/partition' shows)
*note > the gcc packages show the same (gcc version 4.1.2)

3. Install Agent for Linux without compiling the snapapi module
*note > I installed the agent without compliling the snapapi.

4. Install the updated module (which I have downloaded to my Linux box) – “rpm -Uvh snapapi26_modules-0.7.51-1.noarch.rpm”
*note > downloaded the package above and did the comands bellow. i still can't add the machine to the management server.!

5. dkms ldtarball --archive=/usr/lib/Acronis/kernel_modules/snapapi26-0.7.51-all.tar.gz
6. dkms build -m snapapi26 -v 0.7.51
7.dkms install -m snapapi26 -v 0.7.51

any help is appreciated.

Sat, 08/21/2010 - 19:55
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I suggest you to contact Acronis Support directly with a support ticket. They can install it remotly to your machine.

Mon, 08/23/2010 - 08:26