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Clicking on Desktop Icon Results in Nothing

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The Acronis icon is on my desktop as a shortcut. Double clicking on the icon results in the turning wait symbol but nothing else. I get no Acronis interface with which to tell the program what to do. Is this normal?

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Hello William,

could you please clarify which program version you use and which components are installed? 

Please run a repair installation (start installation file and select corresponding option) and check if it changes the situation.

Thank you.