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Converting Acronis backup image to VM

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It backs up fine and then its starts running the task to convert to VM and then it says its started, then "waiting for reconnection" then just goes idle...no error no anything. all i get is Task 'Backup to VM conversion' changed its state from 'running' to 'idle'.

any ideas?

thanks

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Hello Jason,

Thank you for your message. I will do my best to assist you.

At the moment, there is very little information about the issue to resolve it. I would really appreciate if you can create an AcronisInfo report and send it to me via a private message. It will have Acronis application logs that may show us why the task went idle.

Also, if you can please provide additional information about your environment. What operating system you are running, what build of our software, where do you save the backups. Is this a scheduled or manual backup? What is the Convert to VM option set to?

Please let me know if you have any other questions.

Thank you.