Copy / paste from .tib files hang explorer.exe ...

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Forum Member
Posts: 9
Comments: 19

Hello !

Here is a possible new issue with ABR 10 (11345).

I had this problem with two different customers / two different configurations.

I schedule a complete backup each day.
When I open a .tib file, on the same computer, it works perfectly (using windows explorer)

Then, I can browse files directly in the .tib backup...

If I restore one file / folder using copy / paste, everything works fine ...

But If I try to restore a large number of file (for example, a folder with 5000 files / 30 GB) using copy / paste, restoration process hangs several seconds after it begins.

This cause:

windows explorer close unexpectedly
windows explorer hangs "explorer's windows freeze".

The only way to restore huge quantity of files seems to be with the acronis console (using restore and then choosing "file restore").

Tue, 03/23/2010 - 15:11
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Gilles MACCHIONI,

Thank you for posting this issue and I will certainly help you with this.

From the description of the issue it seems like there could be a problem with memory. It takes a lot of resources to move such a large (30 GB) amount of data. Can you please check how your memory from the 2 non-working machines compares to the working machines.

The explore option was initially designed to browse/explore through the archive and move a certain amount of files. However, to get this issue resolved, please submit a support request with the following information.

1. AcronisInfo.

2. DrWatson Crash dumps.

3. Process monitor logs.

Please request the case to be escalated to our Expert team so that we can troubleshoot this issue.

Let me know if you have additional questions.

Thank you.

Mon, 03/29/2010 - 12:47
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Hello.

I have quite the same problem.

I 'm using schedule backup as follows:
- Source type: Disks/Volumes
- Items to back up: E: ...Local drive(it's around 3TB)
- Archive Path: Personal vault, F:\Acronis\ ...external USB-HDD
- Backup type: Incremental
- Volume Shadow Copy Service: Create snapshots without using VSS
- Compression level: Normal

Windows explorer hangs during the restore of a number of file (eg. 2,011 files and 490 folders / 3.76 GB) using copy / paste.

It's running on Windows Server 2003 R2 SP2(x86). And the server has 4GB memory.
It was installed only for running Acronis Backup, that means there is no other application. (eg. database, www)

I think it has enough memory to do almost everything, but the problem is happening.
Please let us know if there is the solution.

Thank you.

Fri, 04/02/2010 - 06:02
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Mas-K,

Thank you for posting. I would like to assist you with this problem.

I have checked with our Expert team and it requires additional investigation from our side. We will need some diagnostic information from the machine, and if possible, maybe the whole image so that our quality assurance team can try to reproduce this issue.

I would like to post an updated list of diagnostic information that I requested in my previous post #1.

1. Process Monitor Log.

2. Dr. Watson Crash Dumps.

3. Windows Event Logs.

4. AcronisInfo report.

5. If possible, upload the image to our ftp server. (this will have to be arranged with the support engineers to provide you with an upload ftp link)

6. Description of the backup image location.

7. Description of the types of files are in the backup.

8. Description of the type of an image it is.

You can then submit a support request and ask to be escalated to our Expert team.

Please let me know if you have additional questions.

Thank you.

Fri, 04/02/2010 - 07:44
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.