CreateSnapshot has failed

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 1

ABR 10 Virtual Server Editon, latest build.

Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397e0e
Fields: $module : C:\Program Files\Acronis\AMS\ManagementServer.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91dcf7
Fields:
Message: Failed to open the virtual machine ([AAA-DM] AAA-DM/AAA-DM.vmx).
--------------------
Error code: 64
Module: 83
LineInfo: c7610e0a857bed85
Fields:
Message: Awaiting task 'CreateSnapshot' has failed. Reason: A general system error occurred: Protocol error from VMX..
--------------------

Any help?

Daniel R. Auman

Wed, 11/16/2011 - 19:06
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 3

Here is the information I received when I asked the same question to Acronis Support. I did not go through all these steps, I actually installed an agent locally on the virtual machine and it backed up with no problem at all.

There can be several reasons of why the snapshot failed. You can follow the below mentioned solutions:

1. Reinstall VMware Tools. Update VMware Tools to the latest version available.

2. Disable SYNC driver as described in the link given below:

http://www.blueshiftblog.com/?p=180

3. Recreate VM’s snapshot configuration as described in below mentioned link:

http://kb.vmware.com/selfservice/microsites/search.do?cmd=displayKC&doc…

4. Follow VMware’s own guide for troubleshooting this type of issues provided in the following link:

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cm…

5. If VM runs a database, try giving it more processors/RAM. Allow VM to use more of the host/cluster resources

6. If nothing helps, collect detailed VMware logs from File -> Export -> Export system logs... and try to get some help from VMware support

Please let us know about the results or if you have any further questions. I will leave the case open until you confirm the issue is resolved. I will look forward to your response.

Mon, 11/21/2011 - 20:12