creating backup

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Beginner
Posts: 8
Comments: 1

using backup and recovery 2011

We were creating centralized backups. The backups were running fine.

Now when I add a new maching to the AMS it lets met create the backup centrally but it never appears. There is no backup for that machine and it doesn't run. The only way I was able to create a backup was to connect to the machine directly. What changed? Why is this happening?

Thu, 06/21/2012 - 18:34
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Judy,

Thanks for using Acronis Software.

I checked our Support System for your last case and could see, that you already have had trouble to add the machine to the Acronis Management Server. If this issue is resolved, you should see the client now in the category of 'Machines with Agents' when connected with Acronis Management Console to Acronis Management Server . Choose this in the left Navigation tree. Try if you can right click the machine and choose Backup.

If the Client is not visible in Acronis Management Server, then follow these article.

If the Client is successfully added to Acronis Management Server and visible under the Category 'Machines with Agents':

  • Please ensure, use the latest build of your Product. How to get it, you will find here.
  • Disable the Virus Scanner and Firewall on this client temporally for testing.
  • Check the connection, using Telnet. If there is any trouble or error message left in the command line box, then I suggest to check if the port 9876 is blocked by any Firewall or Virus scanner.
  • If you can create a centralized Backup plan for this machine, but the plan is not visible in client after a view minutes, then I suggest to collect Information and contact Acronis Support.
The collected information helps our Support Professionals to reduce time in analyzing the data and issue. It speeds up the resolution process because we will have the chance to analyze all the available information.
  1. Collect System Report, or if this fails for any reason Acronis Info from client machine and from machine, where the Acronis Management Server is running. To reduce the size of the created zip file, you open it and remove following Folders:
    - AMS\AMS\Catalog
    - BackupAndRecovery\ASN\Catalog
    - BackupAndRecovery\MMS\Catalog
  2. Create Screenshots of your actions, special from created centralized backup plan (edit mode fits best)
  3. Result of the Telnet check.
  4. Software list of the client machine. To do this, you can use a third party tool e.g. myuninst. Download the executable, choose View / HTML Export - All Items.
Then contact Acronis Support and provide the collected Information. Additional Information about this step, you find here.

If there is anything else, we can do for you, please let me know. 

Thank You.

Fri, 06/22/2012 - 06:52
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