Daily Backup Failure

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hello folks, I am having an issue with a Daily backup job, it is failing with the following error message:-

Failed to run the backup and recovery engine.
Additional info: --------------------
Error code: 2 Module: 218 LineInfo: 600f7166ce397da7
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe Message: Failed to run the backup and recovery engine. --------------------

This is running on a server that has Win2003 SBS on it. The version of Acronis we are running is Acronis Backup and Recovery 10 Agent.

We have it set-up so it send out an email everyday to report success or failure, and as well as this error, we get the following error message in the email:-

Failed to determine temporary file name. Error code: 267.

Can anybody give me some advice on this one please? Thanks.

Fri, 01/28/2011 - 16:53
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Posts: 613
Comments: 8747

Jimbo,

What build of ABR10 are you using?

Has it ever worked for you?

Does it make any difference between making a scheduled image or a manual one?

Is the MMS Service running in Services?

What log on is the service using?

As an aside you've slipped into the ABS2010 forum. If you edit your post, you can move this thread to the ABR10 forum for corporate products where other ABR users lurk.

It would be so much easier if Acronis would rename the Backup and Recovery forum to ABR10, to match the product name.

Sat, 01/29/2011 - 09:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hello Colin, thanks for the reply.

I'm using build 10.0.11345

Yes, it has been working fine since last year, it's only been since last week that it has started to behave this way.

The MMS service is indeed running.

The log-on that the service is using is the working admin account for the domain - as far as I am aware it has always used this account.

If I run the Simple backup task manually, it seems to run fine, it just seems to be scheduled backups that fall over.

Tue, 02/01/2011 - 14:58
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Jimbo and Colin!

Thank you for finding time to open the thread regarding this issue, I will be glad to assist you. Colin, thank you for your help!

Dear Jimbo, thank you for the information provided. According to it, the issue is related to the Scheduler glitch (as when running the task manually everything's working fine), and the problem can be resolved by updating it.

I can see that you're using the old build of Acronis Backup and Recovery, and would like to ask you to update the software as a solution. During the update process the Scheduler should also get fixed. The issue can also be related to the old bug, which gets solved by installing the latest build of the product (feel free to check this KB article for more details).

Should the issue remain, please

  1. Download Acronis Scheduler Manager. Open command prompt (Start -> Run -> cmd); run schedmgr.exe and issue the following command:
    task zap
    This will erase all traces of the tasks.
  2. Update Scheduler as mentioned in this article
  3. Reboot the machine
  4. Recreate the tasks

This should resolve the issue faced. And in case even after these steps the issue is present, please provide us with Acronis Info from machine in quesiton.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Tue, 02/01/2011 - 17:35
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Yana, your instructions look like they have fixed this for me. Thanks very much, I really appreciate your help.

Tue, 02/08/2011 - 09:46