Daily backup log errors - An invalid index has been specified

Hello Steven,

Thank you for using Acronis Products

First of all please make sure that you are using the latest build of the program. Check it in Help -> About. You can always download the latest build of the program from your account under Registered Products.

The issue needs a closer investigation. I would recommend you create new support case using this link and attach log file and sysinfo to your reply.

Do the following to get sysinfo:

- Open Start\Programs\Accessories\System Tools\System Information;

- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)".

Thanks for the feedback - I have now submitted the information as requested.

Steve

I do have the same issue on one customer machine. Support was eager to help first but has been silent after most recent version update did not help.

Any ideas anyone?

Ralph

I updated to the latest build (sorry, I forget what number) and the problem went away.

Steve

Hello all,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

Ralph,

What is the build number of your program? You can find out the build number by selecting "Help" option, "About".

We have released a new build of Acronis Backup & Recovery 10.0 (build #11133).  Please download and install the latest build. You can learn more on how to download the latest build here.

See if the issue remains and let us know the results.

Thank you.

Build # 11133 seems to be unavailable for download...

Problem?

Steve

Hello Steve,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

Build #11133 was removed from the UK web site. The build was removed due to the compatibility issue with the previous build. We are planning to release a new build for the UK licenses with the fix in a few days.

Thank you.

After spending a whole day attempting to install Acronis 10 Advanced Workstation, I finally managed to get this piece of bloatware installed and then got this same error as above. I have decided that this software has gotten way to difficult to use and install and am going back to Acronis Echo Workstation and will be looking for a new Backup solution.
I don't understand why software companies always wind up creating bloatware that grows from a simple installation to multiple unnecessary servers, clients, etc.

I am on 11345 and having this same issue. Here are the log details. Please advise

Log Entry Details

Type: Error
Date and time: 12/28/2009 8:22:42 AM
Backup plan: [None]
Task: [None]
Code: 5,242,881(0x500001)
Module: 80
Owner: Acronis Agent User
Message:
An invalid index has been specified.
Additional info:
--------------------
Error code: 1
Module: 80
LineInfo: b81011b3f8c66a0b
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: An invalid index has been specified.

Hi I'm also on 11345 and am getting the same error
Additionally I also get a warning about "cannot obtain machine information"

Any suggestions or information would be appreciated.

Thanks

Log Entry Details

Type: Warning
Date and time: 1/18/2010 1:41:15 AM
Backup plan: [None]
Task: [None]
Code: 1(0x1)
Module: 0
Owner: Acronis Agent User
Message:
Cannot obtain machine information.
Additional info:
--------------------
Error code: 1
Module: 0
LineInfo: c7689ed661f2a642
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Cannot obtain machine information.
--------------------
Error code: 1
Module: 80
LineInfo: b81011b3f8c66a0b
Fields:
Message: An invalid index has been specified.

Log Entry Details

Type: Error
Date and time: 1/18/2010 1:41:10 AM
Backup plan: [None]
Task: [None]
Code: 5,242,881(0x500001)
Module: 80
Owner: Acronis Agent User
Message:
An invalid index has been specified.
Additional info:
--------------------
Error code: 1
Module: 80
LineInfo: b81011b3f8c66a0b
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: An invalid index has been specified.

Hello all!

Thank you for your comments and feedback - it is highly appreciated. I completely share your concerns and would like to help you with the issue occurred.

Rick, it's highly upsetting to hear that you have faced all this problems. I entirely agree that it is not acceptable, and would appreciate if you could kindly specify whether there is anything I can currently help you with. Should you decide to return to the Acronis Backup and Recovery product, be sure we will assist you with every step you need - just let us know, and we will assist you with the installation and configuration of the product. I'm sure that the issue occurred due to some inconvenience we can easily resolve.

Dear Jim and T.Matthews, thank you for specifying the logs. I'm positive we have a solution for it.

The most probable reason for it is that Acronis Backup & Recovery 10 could not get the information about network interfaces on the machine by means of the WMI. Please kindly take a look at this KB article for more details and try the solution specified.

I would appreciate if you could kindly keep us updated regarding the problem.

Should you have any additional questions or the issue persist, do not hesitate to leave a comment here - we will definitely help you.

Thank you in advance for cooperation!

I am not accessing a remote computer but backing up to a second internal SATA drive. Also this script will not run on Windows 7 Ultimate

Hello Jim,

Oleg,
Here is the log

Hello Jim Carter,

Thank you very much for posting here and I will definitely help you with this.

Can you please check if you have Broadcom Advanced Control Suite (BACS) installed, you can check it by going to add/remove programs from the control panek. Please try uninstalling it and see if it resolves the problem.

If it is installed, and uninstalling it does not resolve the issue, try to delete the following classes using the WMI tester dialog box.

If it is not installed or the two previous solutions did not resolve the issue, I suggest Repairing and re-registering the WMI.

Please let me know if you have additional questions.

Thank you.

Anton,

I don't have a Broadcomm NIC and this software is not installed. I found the WMI program but I don't see the CLASSES you refer to.

Jim

Hello Jim Carter,

Thank you for getting back to me.

Since you do not have a Broadcom network card together with the Broadcom Advanced Control Suite, there is no need to look for classes nor deleting them. I recommend checking the following link and try to repair and re-register WMI on your computer.

If this solution does not work, I would suggest to submit a support request with this report attached to it. In your e-mail, please mention this forum thread and that you have tried all the solutions from this Knowledge Base article.

Please let me know if you have additional questions.

Thank you.

Months later and with build number 11639 and I get this same message today! What is going on at Acronis? If you can't get it right then you have no right to be selling it to me! This software is a complete pile of rubbish.

Log Entry Details

Type: Error
Date and time: 7/5/2010 11:58:53 AM
Backup plan: [None]
Task: [None]
Code: 5,242,881(0x500001)
Module: 80
Owner: Acronis Agent User
Message:
An invalid index has been specified.
Additional info:
--------------------
Error code: 1
Module: 80
LineInfo: b81011b3f8c66a0b
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: An invalid index has been specified.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00500001

My computer was not even switched on at the power socket at 11.58 am !!!!!!

And again today I have no response from Acronis.

Log Entry Details
-
Type: Error
Date and time: 7/6/2010 6:49:23 PM
Backup plan: [None]
Task: [None]
Code: 5,242,881(0x500001)
Module: 80
Owner: Acronis Agent User
Message:
An invalid index has been specified.
Additional info:
--------------------
Error code: 1
Module: 80
LineInfo: b81011b3f8c66a0b
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: An invalid index has been specified.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00500001

I have not received a single response from Acronis in respect of any of my complaints about this woeful software. I have dozens of programs on my PC and the ONLY ONE that gives trouble is this.

And another one:

Log Entry Details

Type: Warning
Date and time: 7/6/2010 6:49:23 PM
Backup plan: [None]
Task: [None]
Code: 1(0x1)
Module: 0
Owner: Acronis Agent User
Message:
Cannot obtain machine information.
Additional info:
--------------------
Error code: 1
Module: 0
LineInfo: c7689ed661f2a642
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Cannot obtain machine information.
--------------------
Error code: 1
Module: 80
LineInfo: b81011b3f8c66a0b
Fields:
Message: An invalid index has been specified.

Hello Ian,

Thank you for finding time to share your experience with us.

Could you please specify whether you've tried solution suggested by me and  Anton and what was the result? In case it didn't help, please provide us with the informaiton requested previously.

I'm regret that you had to wait for a reply, but unfortunately Forum is not an immediate online assistance channel (it's technically impossible). For immediate assistance you can contact our support directly.

I will be waiting for news from you.

Thank you in advance for cooperation!

Hello Yana,

Thank YOU for finally finding time to throw this back on me.

The so-called solutions you specify are months old and therefore correlate with obsolete builds of this product AND in any case I see only other customers being led up the garden path in this thread and no actual solution!

I have tried your solutions to other problems that persist with this product that I have found in another thread here in this forum and they did not work.

The very software itself and the error messages it produced have links that direct me HERE TO THIS FORUM, so please do not suggest to me that I should go elsewhere. I am a paid-up customer for a corporate product and an immediate response is expected right here. You say "technically impossible". The only reason that I can imagine for that is that there are just so many problems with this software that the number of complaints is overwhelming. I find that quite absurd.

With respect, customers are not paid R&D departments. You should field trial your products at great length before unleashing them on the public who pays your salary.

I note that there has been no new build of this product released since May 2010. It is now July 2010.

Hello Ian,

Thank you for your comment. I understand how upsetting the situation can be and will be glad to address your concerns.

Solutions that we specify are not related to some particular build, but to the product version itself. And if we suggest them, that means that they are still valid and reported to be helpful. Should we have another solution - we would post it immediately.

Different problems are related to different reasons. I have checked in our intenal database all the sympthoms  you've specified and found no known issues matching the errors and description. This means that either the error messages specified are too common and may point onto different issues, or we never heard of such issue and it could\ve been caused by some glitch in configuration. In both cases we request diagnostic information, which will help us to identify the cause of the problem and solve it. We cannot help you in case you don't let us to. This thread has all the informaiton regarding possible solutions and information we will need in case the problem persists. (You can find information request in Anton's post). Thus in case none of the solutions helped, please, send us the requested information.

You are right regarding update releases, but we release an update when its needed (for instance, there are several major issues that need to be fixed). Currently we have the next build in production, but it mostly contain additional updates and features. Thus if you provide us with the diagnostic information, we will eitehr fix the issue for you or send the information to our Development team for the next update to contain a fix.

I completely understand your concern regarding support. You are absolutely correct: since you have a technical issue, you definitely have the right for immediate technical support. Unfortunately according to Forum Terms of Use, Forum is a moderated community, not a technical support channel. That doesn't means that we will not help you with technical issue. That means that we cannot guarantee immediate response, and in case of emergency you need to contact our technical support directly. I want you to understand that I'm not sending you away and not refusing to help you - I will be glad to. I'm trying to give you an advise regarding how to obtain technical support immediately if needed. I would suggest you to familiarize yourself with these instructions regarding contacting support and this information about support programs.

I'm sure that we can solve the problem you've faced, but we need to know what caused it. So from this moment - I am waiting for the diagnostic information from you and will do my best to resolve the issue in the shortest timeframes.

Thank you in advance for cooperation and understanding. It's very important for me and I appreciate it.

Waiting for your reply.

Same here. The management GUI is completely stuck. As soon as it tries to read the vault it's dead. Totally. You can't do anything at all then.
The WMI seems to work as I can see the information in msinfo32 by hand.

No trying to deinstall this crap. Since I bought ABR10 every now and then errors appeared. Especially the vault is totally instable. Lots of hangs like now. But this time it seems unrecoverable.

Any ideas?

Could anyone please assist with the log file? Any help would be greatly appreciated.

When I launch Acronis, I get this error:
Cannot connect to local host.
An invalid index has been specified.
I did "un-install" Acronis, and then re-install it - all successful. But I still get the same error when launching Acronis.

This fixed the issue:

Click Start > run > cmd [Press enter]
Type this command and press Enter:
net stop winmgmt
Using Windows Explorer, rename the folder %windir%\System32\Wbem\Repository. (For example, %windir%\System32\Wbem\Repository_bad). %windir% represents the path to the Windows directory, which is typically C:\Windows.
Switch to Command Prompt window, and type the following and press ENTER after each line:
net start winmgmt

Start the Acronis services

RouteMatch wrote:

This fixed the issue:

Click Start > run > cmd [Press enter]
Type this command and press Enter:
net stop winmgmt
Using Windows Explorer, rename the folder %windir%\System32\Wbem\Repository. (For example, %windir%\System32\Wbem\Repository_bad). %windir% represents the path to the Windows directory, which is typically C:\Windows.
Switch to Command Prompt window, and type the following and press ENTER after each line:
net start winmgmt

Start the Acronis services

I tried to run this but I keep getting the following message when I tried to rename the folder:
"This action can't be completed because the folder or file in it is open in another program."

When I ran the admin command net stop winmgmt it reported that it has successfully stopped the programs.
Any suggestions?

I have the same problem...

Failed to retrieve parameter 'Windows name'.
Additional info:
--------------------
Error code: 1
Module: 80
LineInfo: 6ddb03e02a4503c4
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to retrieve parameter 'Windows name'.
--------------------
Error code: 1006
Module: 20
LineInfo: c523d9a02d03d484
Fields:
Message: Failed to enumerate the WMI class object.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8c1
Fields: code : 2148007941
Message: Server execution failed
--------------------

Hello all,

Thank you very much for posting. I will definitely assist you with these issues.

If you keep getting this error - An invalid index has been specified, please use this KB article for the solution:

 - Acronis Backup & Recovery 10: Connection from Acronis Management Console to Acronis Agent Fails with "An invalid index has been specified"

If you are getting this error - Failed to enumerate the WMI class object, please check this article:

 - Acronis Backup & Recovery 10: Error in Logs "Failed to enumerate the WMI class object"

In case you run into any difficulties after trying the fix from the articles, please collect this report and contact our Support team directly so that we can help you resolve these problems.

Let me know if you have additional questions please.

Thank you.